IT Support Engineer
- 795 Folsom St, San Francisco, CA 94107, USA
Decathlon is one of the world’s largest sporting goods designer, manufacturer, and retailer based in France, with a big global presence and many sports under one roof. We are very excited to welcome you to our new Super Store in Emeryville!
Retail will change more in the next five years than it has in the past fifty. For this reason alone retail is one of the most interesting and challenging industries to be a part of. In our quest to make sports accessible to all by providing a high quality product at a reasonable price, our goal is to be wherever we are needed, whenever we are needed, however we are needed.
As part of the technology lab, you will be working on different parts of our information systems. More specifically, your responsibilities may include:
- Provide excellent service to customers
A history of resolving complex support issues that may not be well documented, and apply your knowledge to writing and improving support procedures
Identify customer needs and current issues internally and externally
Have the ability to evaluate new technology, deploy and maintain new services
- Experience in Shell Scripting, operating systems: MacOS, Linux, Chrome OS, mobile OS, iOS & Android and a large variety of applications
Experience with Cisco IOS (CLI) or Cisco certification, IT security, MDM
Industry training such as Microsoft MCSE, MCITP
Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
Familiar with ticketing system, Project Management, suppliers management and SLA dashboards
Have or currently pursuing a Bachelors, Masters degree in computer science, software engineering, computer engineering, electrical engineering or a related field
Paid medical and dental insurance
Retirement plan contribution
Commuter benefit options
Generous employee discount
Team outings to sport based events, happy hours and potlucks
A learning environment where you can dive deep and make an impact
We would love to hear which sport(s) you practice and how often, please let us know in the Cover Letter section.
Sports for all!!!