Hi,

Job Title: Genesys Developer

Location: Newark, NJ – Onsite

Duration: 9-12 months Contract 

We have below job opening.

If you are interested and your experience match with job description.

Please send your updated resume with below details....Asap

Expected rate all inc on C2C:

Visa status:

Current Location:

Interview Availability(Time zone) :

Job Summary:

The Genesys Developer will be responsible for designing, developing, configuring and supporting Genesys-based contact center solutions. This role will work closely with business stakeholders and technical teams to deliver high-quality voice and digital customer engagement solutions. The ideal candidate will have strong hands-on experience with Genesys platforms, IVR development, call routing and system integrations.

Required Skills & Qualifications

Strong experience with Genesys Framework, Genesys Engage or Genesys Cloud

Hands-on development experience with IVR, call flows and routing strategies

Experience with Genesys Composer, Architect or GVP

Strong knowledge of SIP, VoIP and contact center technologies

Experience with Java, JavaScript or Python for integrations and scripting

Solid understanding of web services, APIs and CTI integrations

Experience with SQL and database concepts

Strong troubleshooting and debugging skills

Excellent communication and documentation skills

Key Responsibilities

Design, develop and maintain Genesys contact center solutions

Build and enhance IVR applications, call routing and interaction flows

Configure and support inbound and outbound calling campaigns

Integrate Genesys with CRM and other enterprise systems

Troubleshoot production issues and provide ongoing support

Participate in requirements gathering, design discussions and solution reviews

Perform unit testing and support UAT activities

Prepare technical documentation and knowledge transfer materials.

Nice to Have:

Experience with Genesys Cloud CX

Knowledge of AWS or Azure cloud environments

All your information will be kept confidential according to EEO guidelines.