Customer Service Representative

  • 75 5th St NW, Atlanta, GA 30308, USA
  • Full-time

Company Description

Based in the heart of Tech Square, Cypress is a venture-funded technology company that helps web developers write and run end-to-end tests faster, easier, and more reliably than ever before. Our next-generation testing application has been built specifically for today’s fast-paced, agile web development environments.

Job Description

  • Triage, respond to, take ownership of, and resolve customer’s questions and feedback via email, chat, and web channels in a timely manner.

  • Work directly with customers to identify areas ripe for enhancement in the billing an account management workflows.

  • Make suggestions to improve internal and external documentation around billing and account management functions.

  • Identify potential for automated workflows for normal, repetitive tasks.

  • Leverage team knowledge, documentation, and other information sources to help solve problems.

  • Be an active member of the Cypress community.

  • Assist with day-to-day office management tasks.

  • Identify opportunities when interacting with the Cypress community.

  • Collaborate with marketing to foster a deeper level of engagement with our customers.

Qualifications

  • Be emphatically passionate about the success of the Cypress community.

  • Learn fast and thrive in a constantly changing environment.

  • Be highly organized.

  • Be a self-starter and take the initiative to complete tasks with minimal supervision.

  • Have excellent written and verbal communication skills.

Additional Information

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.