- 75 5th St NW, Atlanta, GA 30308, USA
Our product, Cypress.io, is a revolutionary open source testing tool built from the ground up that is used and loved by more than 20,000 developers and QA engineers across the globe.
We are a predominantly open source company, and your work will be credited, recognized, and visible to anyone who uses us. We believe in creating a tool, a service, and a community that helps everyone.
We know that to be successful, we have to enable both our employees and our users to contribute to our work in a distributed, geographically dispersed way. Our own engineering team is 50% remote, spread across the United States.
- Resolve customer’s issues via email, chat, and web channels
Troubleshoot, debug, and reproduce customer issues in a timely manner
Become an expert in all of Cypress’s products and services.
Work directly with customers to correctly implement Cypress’ products
Take ownership of technical issues, and work with our development team to resolve advanced issues and bugs
Analyze code to find and correct problems and limitations
Effectively communicate resolution plans, progress, and status of incidents
Create documentation of solutions used (workarounds, procedures, etc.)
Develop automated workflows for normal, repetitive support tasks
Leverage team knowledge, documentation, and other information sources to help solve problems
A good understanding of how web applications are built and work
Naturally curious about identifying and debugging code
Ability to clearly explain concepts and produce example code that complements your explanation
General knowledge of OS's (including Windows, Mac, and Linux)
Ability to convey technical information at an appropriate level for the audience
Empathize, advocate for, and maintain positive relationships with customers
Respect and maintain customer and partner confidentiality
Ability to work with partial information, and good judgment on when to ask questions and when to run independently
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.