Key Tasks & Activities

• Must have good technical Knowledge in handling Cisco Nexus 7000, 5000 and 2000 Series of Switches.
• Good Technical knowledge on Switching concepts.
• Must have knowledge on Routing Protocols like OSPF, EIGRP and BGP.
• Should have good knowledge on VRF, DMVPN, F5 or Cisco ACE load balancer.
• Should have good knowledge on Wireless Access Points, LAN Controllers like Cisco 5500, 7500 and 4400.
• Manages delivery team of L2 Engineers.
• Performs Root Cause Analysis
• Tracks and updates key performance metrics.   
• Manages and overseas shift handover process
• Acts as point of contact for all service delivery issues/ pending work/ escalations
• Project Management
• Provide team support and process improvements through individual contributions.
• Handles escalations
• Participate in routine operational meetings
• Determines work procedures, prepares work schedules, and expedites workflow: Studies and standardizes procedures to improve efficiency and effectiveness of IT core LAN/WAN operations.
• Performs advanced remote/on site troubleshooting  activities encompassing system design issues, upgrade plans, creation of technical product documentation, up gradation & site coordination.
• Initiates network improvement recommendations based upon experiences in field
• Provide onsite operations and admin consultancy during system administration & maintenance 

Min. Qualifications & Exp.

• Minimum of 7+ years experience in the network industry.
• CCNP certification is plus
• Work experience with ITIL is desired.
• Minimum of two years on large network environment for mission critical support environment and a minimum of two years product knowledge acquired through a mixture of empirical and formal certification
• Must have management experience.
• The ability to communicate technical details and concepts to at least senior management level within a customer organization, 
• In depth knowledge of and experience with Cisco routing & Switching Products.