What is our mission at CyberVadis? To provide enterprises with a cost-effective and scalable solution for third-party cybersecurity risk management. 

We are an ambitious, agile and international team (located all around the world in 10 countries). Developed by EcoVadis 5 years ago (the world’s most trusted provider of business sustainability ratings), we are driven by the success of our clients and have a strong background and expertise to offer the best SaaS solution.

We believe that people do their best work when they’re given the freedom to thrive and grow. Thinking big, bringing a positive attitude, and taking full ownership are three characteristics that thread our team together.

Work hard, have fun and make a difference: Come join us!

Cybervadis is recruiting a Billing and Collection Associate Junior to join the Finance team. The Associate will assist in managing the billing and collection activities for CyberVadis in Mauritius.

This role carries responsibilities of full-cycle end-to-end billing and collection process for CyberVadis including but not limited to invoicing, billing modifications, collections and reconciliation of key customer accounts. This position reports to the Billing and Collection Associate L2  based in Ebene, Mauritius. 

Core responsibilities:

• Issue and send invoices/credit notes as and when required.
• Respond timely to customer requests on a daily basis and resolve any billing queries.
• Undertake required actions with a portfolio of aging receivables accounts to ensure accurate and timely recovery of all past due accounts.
• Be a key point of contact and collaborate with internal teams to move forward with cases, handle escalations and to clear incoming payments and refunds as and when required.
• Identify and flag information regarding high-risk accounts and refer them to 3rd-party collections where appropriate.
• Assist with the variety of internal projects based on the needs of the organization.
• Support the Accounting team during the month-end, quarter-end and year-end close process.

• Degree in a Business related discipline (Business, Finance, Management) or any equivalent qualification.
• At least 2 years of experience in billing and/or collection operations. Prior experience in customer service is a plus.
• A demonstrated ability to work successfully on cross-functional teams is required.
• High proficiency in Excel is a must. Proficiency in Salesforce would be an advantage. 
• Knowledge of basic accounting principles and procedures is a plus.
• Fluency in English and French is a must. Proficiency in additional languages would be a plus.

Required skills

The Collection & Support Associate (Junior) L1 should:

• be committed and passionate
• be customer-oriented
• be a good communicator
• be goal/results and solutions-driven
• be self-motivated
• be autonomous and proactive
• be reliable, dependable and honest
• be professional, tactful and sensitive
• have a positive attitude
• enjoy working in a fast-paced environment

Location: Mauritius

Start date: ASAP

Full time position: (Permanent after 6 months probation)

Benefits:

• Support with all the necessary office and IT equipment
• Optional (co-financed) health care upon entry
• Optional (co-financed) pension insurance after completion of 12 months with the company 
• Annual performance bonus
• Flexible working hours
• Hybrid/full remote work
• Internet and Electricity bill allowance

Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to CyberVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with CyberVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. CyberVadis commits to equity, inclusion and reducing bias in our hiring processes. CyberVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).