Established in 1998, Customized Energy Solutions is an energy advisory, software and services company that works closely with clients to navigate the wholesale and retail electricity markets across the United States and globally. We offer software solutions, back office operational support, and advisory and consulting services focused on asset optimization and energy market participation efficiency.

CES is also a third-party asset manager of more than 17,000 MWs of renewable and conventional generation resources across all ISOs in the United States, Ontario, Canada and Guam. CES empowers clients to achieve their goals by helping them navigate the evolving energy markets, complex market rules, and new energy technologies.

Our team of associates at CES is highly motivated, innovative, and passionate about providing excellent Services to our clients. We look for individuals interested in growing with our company, and working in an exciting, open, and collegial work environment. Our main office is located in Philadelphia, with satellite offices in the US, Canada, Japan, India, Netherlands, UAE and Vietnam.

Customized Energy Solutions is looking for an experienced technical writer to join our team to document our energy client facing system which includes client facing UI, API, internal application and jobs, data ETL processes and more. The ideal candidate will have proven success in a highly technical field, such as software development, computer science, or engineering. Also important in this role is an ability to evaluate and analyze complex information and a natural desire to help people understand the content.

The position is a 12-month contract with potential extension. Some domestic travel is required.

Objectives of this role

• Develop comprehensive documentation that meets organizational standards.
• Gain deep understanding of products and services, and translate complex information into simple, polished, engaging content.
• Write user-friendly content that meets the needs of target audience, turning insights into language for user success.
• Develop and maintain detailed database of reference materials, including business domain knowledge, usability tests, and design specifications.
• Evaluate current content and develop innovative methods for improvement.

Responsibilities include:

• Research, outline, write, and edit content, working closely with team members to understand project requirements.
• Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation.
• Work with business product team, development team and support team to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage.
• Research, create, and maintain information architecture templates that adhere to industrial standards and allow for easy data migration.
• Participate with product development and sustaining engineering project teams to ensure that documentation requirements are incorporated into new product designs

• Bachelor’s degree in journalism, English or communications, with experience in a specialized field such as engineering or computer science
• 3+ years of experience as an effective technical writer
• Proven ability to quickly learn and understand complex subject matter.
• Experience in writing documentation and procedure manuals for various audiences
• Superb written communication skills, with a keen eye for detail
• Experience in working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content.
• Ability to handle multiple projects simultaneously.

Preferred

• Firm understanding of SDLC (systems development lifecycle)
• Previous experience in software development
• Experience in using tools like JIRA Confluence, Microsoft Visio and Microsoft SharePoint to create and manage documentation.

Customized Energy Solutions offers competitive salary commensurate with experience.  Benefits include performance bonus and profit-sharing Medical Savings Account, comprehensive health Insurance, disability insurance, life insurance, and 401K matching and tuition reimbursement. Excellent opportunities for advancement.

Customized Energy Solutions provides equal employment opportunities to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.