We are a privately held, St. Louis based business with multiple locations. Founded in 1997, Customer Direct provides outsourced contact center service across a diverse platform of Clients and brands. We specialize in central reservations sales and support for hotels, sales order processing and customer service for internet retailers, subscriber support services for publishers, multi-tier technical support for internet connectivity, lead management services, inbound mail management, and account banking services.

•Do you get satisfaction from helping people and solving real problems?

•Do you think your individual contribution can impact a great team?

If you have strong communication skills -- including proper grammar, clear enunciation, and correct pronunciation -- we may be your ideal job opportunity!

We have immediate openings for Customer Service Agents in our Technical Support and Guest Services departments, both in an inbound contact center environment, operating 24 hours a day, 7 days a week! 

About the Position:

The Customer Care Specialist builds customer loyalty through the courteous, efficient handling of customer interactions that arrive through our phone, email, mail and chat systems.

What We Offer:

•$11/hour starting pay, paid training and opportunities for advancement.

•Friendly, dynamic environment working with people who love to help others!

•Full and Part Time positions available, with flexible scheduling to include days, nights and weekends.

•Career growth opportunities as you obtain valuable experience and develop your sales and service skills.

•Work from Home opportunities after 90 days and successful achievement of eligibility criteria.

•Comprehensive benefit package, including Healthcare, Paid Time Off, an Employee Assistance Program, and free use of an on-site, 24-hour workout room at our corporate location in St. Ann.

•Performance-based incentive opportunities and recognition for a job well-done!

What We're Looking For:

•Strong motivation and drive to help others and solve problems by trouble shooting. 

•Strong belief in individual effort contributing to success.

•Excellent written and verbal English communication skills, demonstrated by consistent use of proper and professional language to include tone, diction, pace, enunciation, and avoidance of slang.

•Ability to assist diverse customers with a pleasant, patient, and friendly attitude.

•Proficiency with standard office technologies, including MS Word, Excel, Google Drive, web browsers, email, electronic calendar, instant messaging, information sourcing, etc. Ability to navigate computer software and websites as necessary without third party assistance.

•Ability to offer superior customer service to high-end customers

Please follow the link below to apply online:

https://customerdirect.clearcompany.com/careers/jobs/812cc991-4222-6329-98f1-f44f48415273/apply?source=449527-CS-21262

All your information will be kept confidential according to EEO guidelines.

 •This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their Supervisor in compliance with Federal and State Laws.

•Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis.

•Requirements are subject to change with modifications affecting both existing and future employees.

•Employment is contingent upon pre-employment criminal background screening and drug testing in accordance with the company's substance abuse policy. This policy also covers random drug testing once employment has been accepted.