Forward with Cuscal 

At Cuscal, we’re not just shaping the future of payments - we’re pioneering it. From launching Australia’s first ATM to being the first certified NPP PayTo Payer and Initiator in 2022, we’ve spent over 59 years building solutions that millions of Australians rely on every day.  

Now, we’re preparing for what’s next, and we want you to be part of it. 

Join us as a Senior Manager, Program Delivery in our Enterprise Technology Service team and help us deliver ground-breaking solutions that push the boundaries of what’s possible.

Your Opportunity 

We’re looking for a Senior Manager, Program Delivery to join our Technology Risk & Governance team.

In this role, you’ll leverage your technical skills to develop, maintain, and support innovative solutions that solve real-world challenges in the payments industry. From designing and building scalable systems to ensuring seamless integration with key technologies, your work will directly impact millions of users. 

You’ll also make an impact by: 

• Define, implement and embed program governance and delivery framework for all ETS projects and initiatives including BAU initiatives, leveraging scalable governance based on risk and complexity.

• Define the program governance (controls), plan the overall program in terms of work streams, team structure and create an environment where all aspects of the programme/portfolio (progress / issues/risks / resources) are effectively managed throughout the program life cycle.

• Aligning the deliverable (outputs) to the programs’ outcomes and strategic benefits with the assistance and direction of the project owner.

• Define and manage an executive reporting timetable, ensuring effective communication with all stakeholders: Reporting of projects status across the performance indicators using RAG measures along with clear, transparent and relevant communication.

• Leverage technical knowledge and experience to provide perspectives that support the understanding and management of program uncertainty, ambiguity and complexity and facilitate understanding using exceptionally strong communication skills.

• Able to create a “one team” approach across disparate members of project teams by sharing best practise and common programme/department goals.

What you’ll bring 

To succeed in this role, you’ll have: 

• Minimum 10 years’ experience performing end to end program management of complex initiatives (program budget $5-20M) covering business, technology and vendor engagement involving multiple industry stakeholders and multi delivery streams of work.

• Minimum 5 years’ experience in ICT and/or business change implementations environment.

• Experience of structured project methodologies, tools (Microsoft Project) and recognised project management disciplines overseeing quality assurance and change processes and practises.

• Strong understanding and usage of Systems Development Life Cycle (SDLC) terminology and processes

You’ll stand out from the crowd if you have some of the following: 

• Experience with mergers and acquisitions, or in fast-growing environment.

• Experience with ITIL Service Management. 

• Financial Services experience in payments and banking.

Why Cuscal? 

At Cuscal, you’ll find a strong, successful company that’s reimagining the future. And our team is right there at the heart of it all.   

Here, you’ll deliver or support interesting, ground-breaking work that has real impact - on Australia’s financial services sector and the millions of customers it serves. You’ll innovate alongside skilled, smart, connected teams. And you’ll build an impressive, fulfilling career that continues to grow.   

You’ll also enjoy a range of benefits, including: 

• Work in a hybrid model that supports your lifestyle and goals.

• We celebrate success: Our IGNITE program recognises individual and team achievements. 

• Wellbeing focus: We support your physical, mental, and financial health with holistic initiatives and access to discounts via ‘Cuscal Advantage.

Join us and reimagine the future 

If this role excites you, we’d love to explore your potential and vision for the future. Screening and interviews may occur before the job ad closing date, so don’t wait - apply now. 

For further information about this role please contact Careers@cuscal.com.au  

Cuscal is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process.  

We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTQIA+ and people from culturally diverse backgrounds to explore career opportunities with Cuscal.   

Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms.