Established in 2004, The Curve Group are the UK’s largest privately-owned Recruitment and HR provider. We deliver agile, ethical and configurable people solutions across the entire Recruitment and HR spectrum. Our mission statement, or quest as we would say, is to “Create Extraordinary People Solutions that Transform Working Lives”.

We have been recognised as an innovative and disruptive company – in our own industry and across every sector. We’ve won numerous awards and received notable recognition over the years including ‘Most Innovative Recruitment Company’, ‘Recruitment Process Outsourcer (RPO) of the Year’, ‘Best Customer Focus’, ‘Best Employer’ and ‘Best Customer Service’.

Team Curve are a force to be reckoned with. They are an incredibly talented and committed group of people who choose to live and breathe our CAPE values every day to:

• Create Relationships…with their colleagues, candidates, clients and partner organisations

·         Realise Ambitions…by pushing themselves and the people they interact with to learn more, think smarter, move out of their comfort zone and grow as individuals

• Be Passionate…about everything that they do and genuinely care about how they leave people feeling i.e. Curved!
• Explore Possibilities…by coming up with innovative ideas, helping our customers to think about things differently and creating solutions

For further information on The Curve Group please visit our website at www.thecurvegroup.co.uk or our social media pages on LinkedIn, Twitter and Facebook.

Purpose:

The purpose of the role is to ensure the effective management of our outsourced HR administration services, ensuring client service levels are met whilst leading and developing our team. This is a core service offering as part of our strategy within HR outsourcing.  This role will manage a team of Operations Leads and Administrators who process HR administration requirements for our outsourced HR clients.

The role will involve handling sensitive data and therefore pre-screening / vetting will be required. Any offer will be subject to these background checks.

Key Responsibilities:

• Lead the day to day delivery of our HR Administration function
• Manage a team of HR Ops Leads and Administrators to ensure that work is completed with the right priorities in mind to fulfil client requirements
• Manage team one to one’s and review process and ensure performance issues are managed effectively
• Ensure delivery against set SLA and KPIs as per client contracts
• Oversee the quality of client deliverables
• Manage team relationships to ensure exceptional performance
• Manage resource capacity and capability to balance the needs of multiple clients and stakeholders
• Establish operational objectives and create clear plans and milestones to achieve them
• Drive continuous improvement ideology to improve productivity, customer satisfaction and team performance
• Deal with complex and sensitive data administration
• Production and interpretation of internal MI to support business decisions
• Ensure effective use of technology to support delivery of the service
• Support with internal audit, change management and account management business processes
• Support with new client implementation, taking workstream lead responsibility for your area
• Support client business partners in any client issue resolution

·         Build and maintain exceptional relationship with operational leads and delivery functions within Curve to ensure seamless delivery to clients 

Any other duties that may be identified from time to time

Knowledge/Experience:

·         People Management experience

·         Outsource contract management

·         Knowledge of HR practice preferable

·         Prior experience of managing SLA and KPI deliverables

·         Ability to work in a matrixed client management environment

·         Excellent IT skills

·         Strong desire to drive continuous improvements in operations and people

Passion for delivering excellence in people services

         Keen to learn and an interest in data analysis.

         Accurate with a keen eye for detail.

         Advanced Excel skills are desirable.

         Data driven.

         Experience of analysis.

         Confidence in using different technologies.

         Communication skills.