Customer Success Manager

If you enjoy helping others achieve success; if you get personal satisfaction in finding solutions to problems; if you love the challenge of analyzing data to find trends; and if you enjoy building and fostering relationships with a really cool group of artistic entrepreneurs - then we need to chat!  

As a driven and ambitious Customer Success manager, you'll use your knowledge of customer retention and growth strategy to successfully onboard new customers onto the Curate platform and drive continued adoption throughout each company. You will be responsible for increasing overall product adoption through product education and improving efficiencies by refining the onboarding process, resulting in higher annual renewal rates.  

This position is perfect for teachers!

Day-To-Day:

• Contact new customers and rigorously ensure onboarding success
• Perform onboardings for new customers and develop relationships that lead to opportunities for product growth. 
• Maintain records of customer activity to ensure proper call frequency and follow-up for customer education and retention.
• Meet and exceed assigned growth goals
• Provide input on sales training, automation, account load management, and strategy implementation plans for new products
• Assist the consultation team and other Curate teams with customer feedback, technical issues, or customer needed features. 
• Execute on previously established guidelines, processes, and company principles

Benefits: 

Competitive Salary 48k OTE. UNLIMITED PTO (yes you read that right), Health and Dental insurance. Stock options. Plus being part of an “outside the box” thinking team of self-starters who are innovative, focused on growth and committed to driving our customers’ success. 

Bring your action-oriented mindset and your ideas to a team that will value your contributions. Come to Curate! 

Required Qualifications:

•  Bachelor's degree in business or related field OR equivalent experience
• 1+ years of relevant experience in sales or account management - client-facing, or consulting
• Driven to succeed and the ability to work in a fast-paced environment
• Proficient in time management, setting priorities, and taking an initiative
• Track record of performance against defined metrics
• Exceptional organizational, presentation, and communication skills - phone, email, and webinar
• Technical expertise and the ability to acquire knowledge of new products
• A passion for growing the business
• Willingness to work in a collaborative work environment

Preferred Qualifications:

• SaaS, B2B SMB experience
• Experience working with Hubspot or other CRM platforms
• Experience having been one of the first account management team members of a company that scaled past 10

All your information will be kept confidential according to EEO guidelines.