Customer Service Rep

  • 1120 S 6th St #100, St. Louis, MO, United States
  • Full-time

Company Description

You will be transforming the lives of small businesses like florists and caterers with tools that have never been available in the market.

Curate is a:

  1. Process-Oriented,
  2. Data driven,
  3. Empathic,
  4. Growth-minded,
  5. Transparent company


Here are our core company principles:

  1. We are ever-evolving and always tinkering.
  2. We are radically transparent.
  3. We are a team.
  4. We are focused on the end goal.
  5. We are absolutely positive.
  6. We are empathetic.
  7. Our voice is: Knowledgeable, Giving, Innovative, and Always differentiating ourselves
  8. We are understanding that different companies work in different ways.
  9. We are guided by patterns.
  10. We are observant of jobs to be done.
  11. We are always measurably growing.
  12. We have only a single source of truth.
  13. We realize that humans are comfortable with familiarity.
  14. We work manually then automate.

Job Description

As a driven and ambitious Client Onboarding Specialist, you'll use your knowledge of customer retention and growth strategy to successfully onboard new customers onto the Curate platform and drive continued adoption throughout each company. You will be responsible for developing and deepening customer relationships through teaching and supporting our Curators through their initial onboarding process, resulting in lower customer churn (approx. 10% lower).  You will also be responsible for growth in each customer’s lifetime value (approx. 10% lifetime value growth expected in the customer’s first 90 days). 

Qualifications

Day-To-Day:

  • Contact new customers and rigorously ensure onboarding compliance. 

  • Perform onboardings for new customers and develop relationships that lead to opportunities for product growth. 

  • Maintain records of customer activity to ensure proper call frequency and follow-up for customer education and retention.

  • Meet and exceed assigned churn and growth goals

  • Provide input on sales training, automation, account load management, and strategy implementation plans for new products

  • Assist the consultation team and other Curate teams with customer feedback, technical issues, or customer needed features. 

  • Execute on previously established guidelines, processes, and company principles

Required Qualifications:

  •  Bachelor's degree in business or related field OR equivalent experience

  • 1+ years of relevant experience in sales or account management - client-facing, or consulting

  • Driven to succeed and the ability to work in a fast-paced environment

  • Proficient in time management, setting priorities, and taking an initiative

  • Track record of performance against defined metrics

  • Exceptional organizational, presentation, and communication skills - phone, email, and webinar

  • Technical expertise and the ability to acquire knowledge of new products

  • A passion for growing the business

  • Willingness to work in a collaborative work environment

Preferred Qualifications:

  •  SaaS, B2B SMB experience

  • Experience working with Hubspot or other CRM platforms

  • Experience as one of the first account management team members of a company that scaled past 10 

Additional Information

Benefits: 

Competitive Salary at 30K with opportunities for growth. Health and Dental insurance. Stock options. Unlimited PTO.