Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

The Account Manager will work closely with the customer to ensure any queries are resolved in a timely manner. This is the primary contact for the customer and will be the link between them and the site

This role is a full time, permanent position, working Monday to Friday, 08.00-16.00

Key Duties of an Account Manager:

• Ensuring all day to day operational requirements consistently meet the customers’ expectations
• Exceeding customer key performance measures, holding regular customer reviews and managing and developing client relationships.
• Responsible for managing and developing the existing management teams and employee relations.
• Developing and implementing new initiatives and projects with the customer.
• Promote a culture of innovation and continuous improvement to deliver best in class operations.
• Preparing customer annual budgets and working within those financial boundaries whilst delivering improved financial performance.

• Experience within a customer service position.
• A demonstrable track record in managing high volume, service driven warehouse operations for FMCG Customers.
• Track record of working closely with customers and able to illustrate examples of how they have improved the relationships.
• Excellent communication skills, ability to converse at all levels, shop floor, senior management and customer.
• Must possess enthusiasm, drive and commitment, a creative thinker and the ability work outside the box at times, required. 

As part of our drive to make Great Bear a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave – Holiday entitlement of 33 days inclusive of bank holidays.
• Company Bonus – We do our best work to succeed together. When we achieve our goals you'll be rewarded through our bonus scheme.
• Private Medical Cover – This gives you peace of mind, you have choice, flexibility and speed of access to the most clinically appropriate care via Bupa.
• Pension scheme – we want colleagues to enjoy a comfortable retirements so we offer a great contribution of 5% employee and 8% employer.
• Life Assurance -  4x your annual salary.
• Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!