Stobart (Part of the Culina Group) is a leading ambient transport and logistics business, providing services to many of the UK’s best known brands across core consumer and retail sectors.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

We are currently seeking a Customer Controller to join our Customer Service team at Widnes Ports.

As a Customer Controller you’ll be the first point of contact for our customers, offering great contract support and customer service in a fast-paced, encouraging environment to provide a continuous professional service to Stobart customers. 

Shift: 5 from 7 days, 09:00-18:00

Salary: £26,064 per annum

Key Duties of Customer Controller:

•  To act as the first point of contact with our Customer about their deliveries from prior to collection to delivery; escalating issues as required.
• Ensure all customer orders are accurately created on ESL in-house system for delivery as per customer’s requirements.
•  Liaise with Planning Teams and action change requests to ensure consignments are collected and delivered to customer requirements.
• Action Driverline calls.
• To liaise with the Forecasting, Planning and AM teams regarding extra or short notice loads, and any additional costs if applicable.
• Proactively monitor customer delivery compliance and investigate late and failed deliveries through to satisfactory conclusion, reporting as required.
•  Ensure information being reported is accurate; seeking sign off from CS Manager when guidance is required.
• Requirement to learn and use Customer specific systems.
•  Ensure all additional costs are captured and reported correctly within the agreed timeframe.
• Complete reports i.e. Customer dashboards, discrepancy reports, etc. as per our Customer or the Business requirements, liaising with CS Manager / Account Manager.
• Ensuring all consignments are rated accurately to our Commercial rate card and within agreed timescales.
• Complete a daily task list as confirmation all requirements are fulfilled before end of day.
•  Support Customer Service team as a whole as and when required / asked.
•  Keep up to date with news items, vacancies and process updates as detailed on the ESL Intranet system.

• Previous experience within a customer service environment.
• Passion for delivering an exceptional customer service experience.
• Good geographical knowledge.
• Attention to detail and accuracy.
• Proficient in computer literacy including Microsoft Excel, PowerPoint and Outlook.
• Excellent communication skills in order to deliver accurate information.
• Ability to work in a fast paced environment.

• Annual Leave - 20 days plus 8 bank holidays.
• Pension - 5% employee and 3% employer contribution.
• Wellness - Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition – We recognise that employees have gone the extra mile via referral bonus', special recognition and long service awards.
• Everyday discounts - via our benefit platform you will have access to 100's of retailer discounts for everyday savings!  
• Fitness - your wellbeing is important to us and being active is a great way to keep your body and your mind health. We have partnered with PureGym so you can save money on a no contract membership. 

If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!