Customer Service Administrator **INTERNAL APPLICANTS ONLY**
- Full-time
Company Description
Fowler Welch (Part of the Culina Group) operates in the fresh produce sector providing time critical logistics solutions for major retailers, growers and manufacturers across the UK.
At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!
Job Description
We would like to present you with an opportunity for a Customer Service Administrator to join our team in Spalding on a full time, permanent basis.
Working hours: Any 5 in 7 days, working any 40 hours between the hours of 06:45-18:45.
The purpose of a Customer Service Administrator is to ensure that the needs of all customers are satisfied to the required standard and to provide and process information in response to enquiries, claims, requests and concerns about our product and services.
Key Duties of a Customer Service Administrator:
- Tracking of deliveries and compilation and presentation of data gathered.
- Monitor incident reporting applicable to department.
- Gather information for all potential claims and assist in completion of claims process.
- Maintain department files – electronic and paper. Organise archive rotation where required.
- Maintain customer and retailer communication to ensure all requirements are fulfilled.
- Organise and develop tracking reports for all major elements of Spalding operation.
- Collate DOT (Delivery on Time) reports for Managers and customers.
- Execute precise Advanced Shipment Notification (ASN) correspondence for Tesco & Sainsbury.
- Operate Tesco Oracle Transport Management System proficiently.
- Using TMS and WMS systems for effective discharge of duties.
- Organise and execute Spalding returns processes for fresh and ambient products, liaising with other FW sites when required.
- Assist in resolving all operational queries – late deliveries/ tray collections/ returns/ discrepancies/ rejections.
Qualifications
- Able to work to challenging deadlines in a pressurised environment.
- Good written and verbal communication skills.
- Customer understanding.
- Results focus.
- Organisational skills.
- Initiative and the ability to work unsupervised.
- Critical thinking using logic / reasoning in a fast moving environment.
Additional Information
As part of our drive to make Fowler Welch a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
- Annual Leave – Competitive holiday entitlement.
- Pension scheme – We want colleagues to enjoy a comfortable retirements so we offer a great contribution of 4.5% employee and 4.5% employer.
- Life Assurance - x3 your annual salary.
- Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
- Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
- Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!
If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!