As a First Line Manager within Great Bear, you will hold responsibility for assisting on overseeing operations, ensuring service levels are achieved safely and efficiently. You will be a vital link to ensuring customer requirements are achieved consistently. You will be an ambassador for our core values and will lead a well engaged and motivated team.

• Act as a key point of contact in communication with the administration, stock and management teams to resolve problems or issues that have been identified within the warehouse.
• Prepare and complete shift handover documents fully and distribute data captured on tracking documents for the next shift to ensure seamless shift transition and operational continuation.
• Ensure 1 Safety conversation is conducted per day and uploaded in line with HSQE and distribution centre requirements
• Performance management of operatives using autostore, warehouse management system tools and creating corrective plans to improve individuals.
• Create training plans with the support team to ensure you have the relevant skills mix on your shift that aligns with the capability planning tool.
• Ensure all compliance requirements are met with regards to key control, key logs, radio logs, scanner logs, MHE-pre-op check sheet.
• Ensure that the maintenance programme schedule meets requirements and audit guidelines.
• Ensuring all shortage forms are signed and that the team perform within outlined customer requirements.
• Manage and oversee all Warehouse admin/ Allocators/Operatives on your shift to ensure that they all follow correct processes and procedures.
• Monitor all VOR MHE and escalate accordingly any MHE over 48 hours of being non operational.
• You will be responsible for the completion of all safe and legal and make sure that they are signed off with monthly WM check.
• You will drive towards delivering a multi skilled team that can cross over to any department on site .
• You will manage your team and ensure compliance to people process and policy.
• Responsible for the talent management and development of your team .
• Identify progression opportunity and align especially with PDP’s
• Assist with any business critical task/projects.

• Passion for delivering an exceptional customer service experience.
• Attention to detail/ accuracy.
• Good geographical knowledge.
• Proficient in computer literacy including Microsoft Excel, PowerPoint and Outlook.
• SAP experience.
• Excellent communication skills in order to deliver accurate information.
• Ability to work in a fast paced environment.
• Conscientious and reliable with adaptable attitude..