Part of the Culina Group, Warrens are an award-winning 3rd party service provider with an outstanding industry reputation. We are passionate about providing a comprehensive storage and logistics service to the largest retailers in the UK, all of whom trust us with their speciality bakery products.

We are currently looking for a fixed term POD Team Leader to join our team in Rugby.

Shift: Monday to Friday - days

Salary: £11.25ph

Investigation of and reporting on potential / live claims and keeping the database up to date. Day to day line management of the POD Team.

• Manage and maintain Claims Investigatory Log, ensuring all pertinent information is available for relevant departments, 24/7, to include:
• All documentation pertaining to claim;
•  Video footage; ·
• Customer communication (If required extra info);
• Internal communication;
• Provide Customer Contract Manager with summary of claim findings daily;
• Ensure the Customer Contract Manager is aware of any trends that are not the Warrens error i.e. poor packaging, late inbound goods, poor labelling;
• Make recommendations based on information gathered during investigation; · Log any that are passed back to customer and monitor;
• To carry out camera checks and report back findings for Commercial/Customer Contract/Warehouse;
• Documenting claims received so they are visible to other departments. · Supporting POD administration tasks
• Manage, lead and direct the daily operations of your teams.
• Ensure team members understand and are equipped to undertake their roles to the best of their ability
•  Build and maintain strong relationships with internal and external stakeholders · Oversee the achievement and maintenance of agreed customer service levels and standards
•  Maintain agreed KPI’s and report on performance and potential improvements

• Attention to detail / accuracy
• Planning and organising skills ·
• Ability to work without direct supervision
• Adaptable and methodical approach to work
•  Conscientious and reliable
• Ability to work efficiently and accurately under pressure
• Effectively prioritise work load in order to meet set deadlines
• Able to work as part of a team or individually
• Considerable experience working in a customer facing environment
• Passion for delivery of excellent customer service within an ever growing business
• Good written and verbal communications, be able to adapt the communication style to meet different situations and personalities
• Coach, train and motivate team members, be able to influence and steer to produce high end results
• Ability to lead a team and manage performance objectives through one to ones and staff appraisals
• A creative approach to problem solving and managing a team

In return for your passion, hard work and determination in providing outstanding service to our customers we offer:

• Competitive salary
• Pension scheme
• Life Assurance
• Company benefits
• Training and development with career progression opportunities

When our staff have passion for what they do they work with more care and attention which is reflected to our clients, Click APPLY NOW to #JoinOurWinningTeam and begin your career today!