Are you drained from having to work all week for only 2 days’ rest, would you like to work for only 50% of the year but gain a full annual salary, how would you like to be able to book only 4 days holiday but actually go away for 12 days straight and not have to book 5 days holiday for only a 9 day break?

Well then, apply now for a job working for CML Customer Services and begin that journey of a long term career with the most stable logistics company in Telford.

CML stores and delivers a wide variety of food products across the ambient and chilled temperature ranges, while it also offers a series of added value solutions to their clients

Our Telford site are now recruiting for a Customer Service Administrator on a full time, permanent basis.

Salary: £23,072.24 per annum

Working hours: Days - 4 on 4 off, 06:00-18:00

The purpose of a Customer Service Administrator is to coordinate front-line response to deliveries, deal with problems and customer requests, liaise with other operational teams and be able to fulfill all office functions.

Key Duties of a Customer Service Administrator:

• All aspects of Customer Relations by telephone and email
• Processing orders when required
• Adding charges to the manual charge spreadsheet
• Email queries
• Chasing up Returns/Uplifts
• Chasing Subcontractors for in/out times
• Contacting depots, rebooking of orders and tracking of loads
• Liaising with and coordinating internal teams (eg. transport planners and account managers)
• Closing open KPIs and investigating PODs
• Any other tasks that are deemed necessary

• Highest standards of Customer Service
• Keenly reactive
• Tenacity and diligence in following problems through to closure
• Numerate and literate, and competent with computers (MS Office, ERP systems)
• Highly organized, efficient and able to work effectively under pressure
• Flexible and co-operative: a desire to please
• Good communicator, both verbally and in writing

As part of its Drive to make CML a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Competitive salary
• Competitve holiday entitlement
• Pension scheme
• Life Assurance
• Retail discounts via our benefit platform

If you meet the requirements for the above Customer Service Administrator role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam