Culina Group - We are a market leading ambient and chilled food & drink 3PL specialist, providing warehouse and distribution alongside fresh, food manufacturing, co-packing and bonded divisions. Working in partnership with some of the biggest household names in the food and drink sector.

With over 20 million square feet of warehousing spread across 100+ depots, we employ in excess of 22,000 people to ensure that our 2.2 million deliveries reach the correct location. Our extensive network enables us to provide a comprehensive supply chain management service covering the whole of the UK and Ireland.

Our Market Drayton site are now recruiting for a Senior Client Support Administrator on a FULL basis.

Salary: £24,336 Per annum

Working hours: 4 on 4 off 6:00- 18:00

the Purpose of a Senior Client Support Administrator is to support the day-to-day administration of Client Support, offering outstanding contract support to some of the largest chilled food and drink companies in the UK. Working in a fast paced, friendly environment, providing a consistent professional and dedicated service focusing on client satisfaction. 

• Act as the key point of contact to all clients and liaise with internal departments to find solutions to all queries.
• Control the timely and accurate receipt of sales orders, ensuring they are available to the warehouse within agreed timeframes.
• Key manual orders onto SAP ensuring a 5 point check is completed for each order processed.
• Chase any missing / outstanding orders with the client obtaining clarification of receipt or non-receipt.
• Daily reporting or sales data and shortages.
• Control duplicate receipt of orders, communicating to the client and confirming if orders are to be processed or cancelled.
• Control of customer shelf life settings within SAP.
• Action concessions to ensure low shelf life stock is picked in line with client requests.
• Manage EDI crashes within SAP, processing failures, communicating to the business and resolving issues.
• Cap and allocate stocks to orders capturing fulfilment to specific customers where requested.
• Inventory management and quality control, avoiding mis-rotation of stocks, holding and releasing stocks from and to various quarantine status’ upon request.
• Full stock reconciliation reports to be completed in a timely fashion upon client request.
• Obtain special costs for one off delivery points and off delivery destinations.
• Deal with Clients face to face, by phone or email, ensuring queries are dealt with in a timely and professional manner.
• Ensure positive client experience through high quality service and communication thereby attaining client retention.
• Train new starters on full end to end processes when required.
• To learn and understand each Client’s needs and requirements to allow cover to run smoothly and effectively.
• Demonstrate a high level of flexibility and adapt to the needs of the business as and when required including occasional nights cover.
• Help towards maintaining adequate holiday and sickness cover throughout the team by shift swapping days where no cover is required to work days where cover is required.
• Provide support to other members of staff where possible in the absence of the Supervisors.
• Identify key areas of improvement of the day to day running of each account.
• Ensuring, with the support of the Supervisors, that each personnel has a balanced workload.
• Complete tasks delegated from Supervisors or Management.

The position requires the holder to work at a mid-administrative level with some technical knowledge of how the business systems work. The holder will be required to follow processes and procedures to complete tasks and queries.

• Computer literate particularly with Microsoft Office. SAP and in house systems knowledge required.
• To have an excellent Customer Service manner to be able to deal with Clients by all communication mediums.
• Deal with Client queries or complaints efficiently and effectively.
• To have the ability to work in a fast paced environment, adapting quickly to change within the organisation.  

As part of its Drive to make Culina Group a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Competitive salary
• Competive holiday entitlement
• Pension scheme
• Life Assurance
• Retail discounts via our benefit platform

If you meet the requirements for the above Senior Client Support Administrator role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam