Morgan McLernon have been providing first class transportation services for over forty years.

We specialise in frozen, chilled and ambient storage, frozen and chilled distribution and also blast freezing. We invest heavily in our fleet meaning that we are able to offer our customers the very latest in transportation technology, from multi-temp fridges through to full satellite tracking.

Shifts: Monday to Friday 7am - 4pm (to include 1 in 3 weekends)

A degree of flexibility is required in order to meet the demands of the business.

A Customer Services Co-ordinator has an important role in building the relationships between Morgan McLernon Limited and its customers.

A Customer Services Co-ordinator provides the link between customers and the Transport Planning function for the operational efficiency of the business. Information on collection location, delivery location, size and time constraints on loads is processed on the Mandata system to be available for all internal users to process and for key performance indicator (KPI) reports to be generated.

Main Responsibilities: 

• Book new jobs onto Mandata in line with customer instructions.
• Arrange booking slots at depots as required. Re-arrange delivery slots if required for late running loads.
• Contact drivers for progress updates and revise times on Mandata as necessary.
• Monitor delivery temperatures on the trailer tracking system. Confirm any out of specification temperature readings with the driver. Report any confirmed out of specification temperatures to the Compliance Department.
• Manage any rejections, taking instruction from customers for the handling of their stock and organising any return loads on Mandata and with Transport Planning.
• Generate CDR forms for any delivery non-conformances. Inform the customer of the non-conformance and seek instructions for disposition of their stock.
• Communicate with regional partners to advise work for the following day and confirm that the current day’s work has been completed with delivery times and any non-conformances reported.
• Maintain a timely flow of communication with customers by telephone, email and automated delivery reports.
• Prepare daily reports to your Supervisor and Manager of delivery performance and any related issues.
• Prepare the Customer Services Outstanding Delivery Report
• Give a handover to the following shift with a prioritised action list for order of attention.
• Communicate professionally and courteously with customers.

• Good understanding of the logistics environment.
• Attention to detail/accuracy.
• Good oral and written communication.
• Excellent organisation and analytical skills.
• Flexible approach to work/training.
• Ability to work without direct supervision.
• Ability to work on own initiative.
• Ability to work as part of a team.
• Ability to prioritise your workload to meet deadlines.

In return we offer: competitive holidays, life assurance, pension scheme, health cash plans, retail discounts and MANY MORE!