Customer Services Coordinator

  • Full-time

Company Description

Morgan McLernon have been providing first class transportation services for over forty years.

We specialise in frozen, chilled and ambient storage, frozen and chilled distribution and also blast freezing. We invest heavily in our fleet meaning that we are able to offer our customers the very latest in transportation technology, from multi-temp fridges through to full satellite tracking.

We are actively recruiting for a Customer Services Coordinator at our site in Lurgan.

Shifts: 6am - 3pm. Monday - Friday, to include 1 in 3 weekends.

Salary: £20,000 - £23,000 per annum

Job Description

JOB PURPOSE:

To ensure the customer is fully updated during the shift. Liaising with drivers, staff and customers to reach all targets.

KEY ACCOUNTABILITIES:

  • Regularly updating the Manpack system, ensuring that data is up-to date and accurate
  • Liaising with the customers on queries
  • Liaising with depots regarding arrival times
  • Providing daily reports to the Transport Department
  • Providing daily reports to the Customer
  • Contacting customers/suppliers for any outstanding paperwork
  • Prepare manifests/paperwork for deliveries the following day
  • Answering queries via email/phonecalls
  • Preparing CDR Reports
  • Translate for Transport Staff with Hungarian Drivers as required

ADDITIONAL RESPONSIBILITIES:

Key responsibilities that are specific to the site and not identified above.

  • Completing the Outstanding Delivery Report daily
  • Completing the Shipping Report for inbound deliveries daily

Qualifications

Knowledge, Skills & Experience:

  • Good understanding of the logistics environment
  • Flexible approach to work/training
  • Ability to work without direct supervision
  • Attention to detail/accuracy
  • Good Communication and attention to detail
  • Excellent organisation and analytical skills
  • Ability to work on own initiative
  • Ability to work as part of a team

Additional Information

This is a fantastic opportunity to join a personable and growing business with plenty of opportunities and a great team.

If you meet the criteria above and are interested in and use to working in a fast paced organisation then click apply now and  #joinourwinningteam!

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