We are Fowler Welch – a multi award winning supply chain specialist working with retailers, wholesalers and manufacturers across the UK. We live by a simple set of values: to delight our customers, maximise our efficiency, be socially responsible and to promote being an employer of choice.

Responsible for overseeing the day to day running of the national administration team, ensuring their tasks are carried out in a timely and effective manner and organizing shift cover and holidays.

Working with the Administration Team Leader to support the team in the delivery of their responsibilities and take a pro-active role in their development.

Shift: Monday to Friday, 8.00-17.00

Main Responsibilities:

• Ensuring deadlines are adhered to at all time
• Dealing with customer and account queries
• Monitoring daily night report, highlighting and escalating to Team Leader if any issues / errors arise
• Managing employee holidays and arranging appropriate cover
• Completing and monitoring employee attendance records Admin Team
• Mentoring the administration team
• Identify training plans
• To provide cover for the other Lead Role (Input / PODs)
• Ensure staff are well trained in systems of work and understand Company processes and procedures.
• Make suggestions for improvements in the way task/processes are carried out
• Ensure all people issues are dealt with in a timely manner and in line with HR policy and process
• Daily Checksheet completed with daily records of volumes of work logged and sent to Administration Team Leader and Administration Manager in a timely manner
• On Call cover for weekends (One weekend in four)
• Daily role will still include your POD / Input tasks
• Providing support to the Administration Team Leader

• Customer service experience is desirable
• Able to work in a fast paced office environment
• Experience of working within a target driven environment is advantageous 
• Previous experience with dealing with POD’s / Order Entry is desirable
• A good standard of education including Maths and English at GCSE level or equivalent relevant qualifications
• Microsoft packages including Excel, Word and Access
• Planning and organisational skills
• Good written and verbal communication skills

In return, we offer: 

• Free Fowler Welch Healthcare Cash Plan
• Free life insurance as a Fowler Welch employee equal to three times your basic salary.
• Competitive pension scheme
• ‘Cycle 2 Work’ Scheme – save up to 42% on the cost of a new bike and necessary equipment.
• Recognition schemes for our exceptional employees – monthly winners receive £100 of shopping vouchers.

When our staff have passion for what they do they work with more care and attention which is reflected to our clients, Click APPLY NOW to #JoinOurWinningTeam and begin your career today