Client Support Administrator **Internal applications only**

  • Full-time

Company Description

Culina Logistics are currently recruiting for an enthusiastic, driven and dedicated individual to work in our Customer Service Team, based at our Market Drayton office, on a full time permanent contract.

Are you a natural relationship builder, who can effortlessly interact with our customers, help develop long term relations and provide outstanding Customer Service?

We are offering defined career path opportunities to enhance and develop your skills and experience. This is a great opportunity to join our ever growing and vibrant team.

Job Description

Shifts: 4 on 4 off nights. Flexibility is required to cover various shift patterns.

The role holder will be responsible for but not limited to the following:

  • Ensure staff are adequately trained in their role & training records are maintained
  • Identify internal & external processes with a view to driving improvement
  • Call centre contact, polite telephone manner
  • Processing customer orders
  • Inventory management and quality control
  • Meeting customer, client and business expectations
  • Resolving queries internally and externally
  • Maintaining a high level of customer/ client focus
  • Providing various reports for internal and external contacts in a timely manner
  • Speaking to various departments to help solve operational problems
  • Integrating daily tasks with other departments within the business
  • Providing adequate holiday and sickness cover across the Customer Service departments

Qualifications

Preferred skills:

  • Experience is preferred
  • Passion for delivering an exceptional customer service experience
  • Attention to detail
  • Adaptability
  • Computer skills desirable
  • Confident in both written and verbal communication
  • Ability to work in a fast paced environment
  • Capable of working independently or as part of a team
  • Demonstrate a high level of flexibility in order to adapt to business needs

Additional Information

In return for your passion, hard work and dedication in providing outstanding service to our customers we offer:

  • Life Assurance
  • Pension scheme
  • On-site secure parking
  • Discounts at the local Leisure Centre
  • Health cash plans: Hospital, Dental and Optical
  • Access to our benefits platform including high street retailers, holidays and many more
  • Training and development with career progression opportunities

When our staff have passion for what they do they work with more care and attention which is reflected to our clients, Click APPLY NOW to #JoinOurWinningTeam and begin your career today.

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