Culina Group - We are a market leading ambient and chilled food & drink 3PL specialist, providing warehouse and distribution alongside fresh, food manufacturing, co-packing and bonded divisions. Working in partnership with some of the biggest household names in the food and drink sector.

With over 20 million square feet of warehousing spread across 100+ depots, we employ in excess of 22,000 people to ensure that our 2.2 million deliveries reach the correct location. Our extensive network enables us to provide a comprehensive supply chain management service covering the whole of the UK and Ireland.

Our Market Drayton site are now recruiting for a Customer Service Administrator on a on a full time basis.

Shifts: 4 on 4 off Nights - 6pm - 6am

Salary: £24,273.60

The purpose of a Customer Services Administrator is to support the day to day administration of Customer Services, offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service.

Key Duties of a Customer Services Administrator:

• Answering calls for both internal and external personnel
• Problem solving for client, customer and Internal departments
• Meeting customer and client expectations
• Resolving customer and client queries
• Collating accurate information for client KPI packs and internal business reporting
• Maintain a high level of customer/ client focus
• Provide various reports for clients in a timely manner
• Check PODs have cleared on the system, investigate and clear down unallocated POD’s
• Chase outstanding POD’s from hauliers, depots, etc
• Ensure the completion and circulation of reports to relevant stakeholders
• Other administration tasks as determined by the Customer Service Manager

• Experience not essential, full training will be provided
• Passion for delivering an exceptional customer service experience
• Attention to detail
• Adaptability
• Computer skills desirable
• Confident in both written and verbal communication
• Ability to work in a fast paced environment
• Capable of working independently or as part of a team
• Planning and organising skills
• Consumer oriented and customer service driven

As part of its Drive to make Culina Group a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Competitive salary
• Competitive holiday entitlement
• Pension scheme
• Life Assurance
• Retail discounts via our benefit platform

If you meet the requirements for the above Customer Services Administrator role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam