Systems Engineer

  • Full-time

Company Description

Culina Group Limited, through its subsidiaries, provides logistics, warehousing, distribution, and other services for the food and drink industry in United Kingdom and Ireland. It provides chilled, ambient, contract packaging, and bonded logistics services, as well as value-added services, such as online visibility and systems integration, pallet management, and supply chain management.

We now have an opportunity for a Systems Engineer to join our IT department based out of our Avonmouth, Bristol depot.

Job Description

Shift: Monday to Friday

Main Responsibilities: 

  • Second and third Line support with cover for first line when required
  • To ensure the company’s IT equipment and services are operating effectively
  • Effective use of the IT Service Desk to manage incident, problem and change requests through to resolution within agreed SLA/KPI
  • Creation of support documentation.
  • Mentor junior colleagues
  • Infrastructure and network support (eg server, backups)
  • Communication with end users (customers) both internal and external
  • Communication with first and third line technicians
  • Project support
  • To ensure that all escalated incidents or problems have been documented accordingly prior to escalation
  • To ensure that all escalated incidents or problems have been documented accordingly prior to being passed back to first line for closure
  • Ensure relevant checks are carried out to keep systems and services operating within agreed parameters
  • Ensure documentation is kept up to date to reflect current practices and operating environment
  • Liaise with IT service delivery team and third line support groups, acting as the primary source of support between IT and all local sites when attending site visits.
  • Support the IT service delivery team with technical advice and mentoring
  • Review process and procedures and report any updates/improvements
  • To promote good housekeeping within the department and demonstrate a professional and responsive image to others
  • Fault reporting to third party suppliers
  • Support of telephony estate - including supplier liaison, switchboard setup and fault reporting
  • System administration as required
  • Support of hardware estate – including supplier liaison, setup and fault reporting

Qualifications

  • Minimum of 3 years previous experience within an IT management role preferred
  • Demonstrable problem solving skills with the ability to look beyond the obvious.
  • ITIL awareness
  • Demonstrable experience with Windows server technologies, desktop/laptop configuration and support, peripheral hardware, operating systems
  • Demonstrable experience with Cisco networking, TCP/IP
  • Good communication skills
  • Strong problem solving and analytical skills
  • Flexible and approachable
  • Experience of mentoring junior colleagues

Additional Information

When our staff have passion for what they do they work with more care and attention which is reflected to our clients, Click APPLY NOW to #JoinOurWinningTeam and begin your career today!

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