Cruise Lines International Association (CLIA) is a small association that serves some of the world’s biggest brands in the travel industry.  With a global reach, we provide a unified voice and are the leading authority of the cruise community.  We support policies and practices that foster a safe, secure, healthy and sustainable cruise ship environment and are dedicated to promoting the cruise travel experience.

CLIA is currently seeking a Membership Specialist to be part of the Membership team that provides customer service and guidance to CLIA’s members.  The Member Specialist will

• Respond to incoming inquiries and engage with members to inform them of their benefits, professional development options, and other current industry information.
• Maintain knowledge of all CLIA memberships, publications, products, and services, in addition to industry trends, to serve as a one-stop source of information for CLIA members.
• Work with our membership database to identify process and system improvements.

Our ideal candidate will have a high school diploma or GED, with three (3) years of experience in a high-volume call center environment.  Additionally, you should have:

• A high attention to detail and accuracy;
• The ability to maintain professional composure in difficult and stressful situations;
• The ability to work successfully as part of a team and individually;
• Working knowledge of databases and/or association management systems (AMS);
• The ability to communicate effectively and market programs and services;
• And the ability to travel up to 10% of the time.

Our casual and fun work environment are just the start of what we can offer you at CLIA.  We provide our employees with a competitive total compensation package, including medical, employer paid dental and vision, retirement plan with matching contributions, and an on-site fitness center for your wellness.  With an office right at Metro Center, your commute has never been easier.

Embark on a journey with CLIA!  To join our talented team, please apply through our job board by submitting your resume and cover letter. 

CLIA is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.