Better begins here

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

Membership Specialist – Part-Time (Minimum 24 Hours with Flexibility to Increase)

The Role

The Membership Specialist supports the onboarding of Crown Sydney members by delivering a customer-focused experience while ensuring compliance with relevant policies and procedures. This role also involves managing records with precision and attention to detail.

• Deliver outstanding customer service, ensuring every interaction is welcoming, professional, and aligned with Crown’s values.
• Facilitate membership onboarding in line with service standards and regulatory requirements.
• Ensure data accuracy through diligent record-keeping and reporting.
• Knowledge of compliance frameworks such as AML/CTF, KYC, and Privacy is advantageous but not essential.

About You

• Previous experience in a VIP customer-facing role such as onboarding, registration, rewards and loyalty, or front office.
• Passionate about customer service.
• Strong attention to detail and accuracy in data entry and reporting.
• Comfortable working in a fast-paced, frontline environment.
• Excellent verbal and written communication skills, with a collaborative team mindset.
• Ability to obtain and maintain appropriate Casino Employee Licences, including probity and credit clearance.
• Proficiency in a second language is advantageous but not required.
• Availability to work rotating shifts across a 7-day roster, including evening shifts up to midnight.
• Commitment to peak trade shifts on Friday, Saturday, and Sunday, plus one additional weekday.

What we offer you

• Fitted work uniform supplied and cleaned for you.
• Complimentary meals provided at our on-site staff restaurant.
• Enjoy a supportive and inclusive workplace culture.
• Join a world-class team in a venue renowned for luxury and excellence.
• Generous discounts available across Crown hotels and restaurants nationwide.
• Access exclusive offers through our corporate partners in insurance, health and wellbeing, banking, finance, and parking.

What you can expect from us

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.