Crown Agents Bank is a vastly growing and regulated UK bank that connects emerging and frontier markets to the rest of the world, using FX and payments technology. We are transforming the way payments and FX move through emerging markets, reducing friction so that more money gets to those who need it. Emerging markets payments are usually challenging, expensive, unreliable and opaque. Our solutions help fix these pain points. Ultimately, we connect traditionally hard-to-reach regions to global financial infrastructure, giving access to the best prices and the fastest, most reliable settlement.

FX and cross-border payments are often complex and expensive, especially when operating in emerging markets. Crown Agents Bank (CAB) wraps its deep and trusted relationships and strength of network around innovative digital capabilities, and cross-border transaction banking solutions to enable fintech, corporates, governments, development organisations and banks to move money to, from, and across often hard-to-reach markets.

• Oversee the execution of Periodic Reviews & Trigger Reviews.
• Provide leadership and guidance to the periodic review team driving adherence to SLA’s & management of risks
• Ensure the work carried out by the team is of high-quality providing quality control metrics and outputs.
• Manage and develop a team of analysts, providing mentorship, training, and support to ensure optimal performance and career growth.
• Develop and maintain comprehensive CDD policies, procedures, and guidelines in alignment with regulatory requirements, industry best practices, and internal risk appetite.
• Collaborate with the wider CDD team, First line of defence, Second line of defence and wider stakeholders including compliance, legal, front office, and risk management.
• Drive continuous improvement initiatives within the periodic review process with a focus to improve and enhance efficiency, effectiveness, and quality.
• To raise any concerns to the Head of AFC Operations, and the MLRO on any Financial Crime risks associated with the business
• To work closely with Relationship Manager’s within the Front Office team
• To be an integral part of the First Line of Defence Leadership Team and to work collaboratively across the entire Bank
• To contribute and make changes to the team’s procedures for the CDD function ensuring consistent rationale and compliance with relevant regulations
• To manage internal monitoring and external Audit responses
• Provide detailed KPIs and KRIs for management review and ongoing team management.
• Responsible for capacity planning to ensure sufficient headcount is in place to deal with current and future projected volume growth.
• Conduct regular 1-1s, mid-year appraisals and annual appraisals.

• Relevant Financial Crime qualifications – ICA  or equivalent
• Extensive experience in AML/Financial Crime – specifically in CDD Onboarding & Periodic Reviews.
• Previous management experience
• Strong written and verbal communication skills
• Exceptional interpersonal, communication and stakeholder management experience
• Highly organised with strong attention to detail
• Strong people management skills
• Setting KPIs and Objectives for the team and individuals using SMART methodology

• Hybrid working
• Contributory personal pension plan: - Minimum: Employee 2% and Employer 7%. Employer matches contributions in 1% increments to a maximum of: Employee 5% and Employer 10%
• Life Assurance – 4 times annual salary
• Group Income Protection
• Private Medical Insurance – this may include cover for partner and or children at company cost. Cover includes Optical, Dental and Audiology
• Discretionary Bonus
• Competitive Annual Leave
• 2 Volunteering Days
• Benefit Hut