Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, intellectual property, and transactional and corporate matters. The firm is internationally recognized for its representation of Fortune 500 companies in high-stakes litigation and government-facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion.

Job Summary

The Receptionist is a key member of the firm’s First Impressions Team, serving as the face of the firm to clients and guests.  The Receptionist is responsible to be the front-line “ambassador”  for the main reception and conference center floor to ensure a high level of customer service and effective coordination with the First Impressions Team.

Job Responsibilities

COMMUNICATION

• Serve as the firm's primary ambassador, ensuring a welcoming and professional first impression for clients and guests both in-person and over the phone.
• Effectively communicate by listening, clearly articulating information, and managing situations with professionalism and poise.
• Facilitate smooth client and visitor interactions, guiding them to appropriate locations and providing necessary administrative support.

CLIENT AND GUEST SERVICE

• Foster a warm and welcoming environment where every client and guest feels valued and respected.
• Greet clients and guests by name, maintaining eye contact, and escort them to their meeting rooms to enhance their experience.
• Provide tailored concierge services, including coordinating transportation, dining, and entertainment reservations.
• Anticipate client and guest needs, responding promptly and professionally to varied requests, such as providing umbrellas on rainy days.
• Collaborate seamlessly with internal departments like Conference Technology, Facilities, and Catering to ensure high-quality service delivery.

KNOWLEDGE RESOURCE

• Maintain a thorough understanding of the firm, its personnel, and policies to effectively assist clients and guests.
• Manage conference room bookings using EMS software, ensuring all meeting requirements, including technology and catering, are met.
• Offer local insights and recommendations to enhance clients’ and guests’ experiences during their visits.
• Communicate with the Manager of Operations to address facilities issues

TECHNOLOGY AND OTHER RESPONSIBILITIES

• Utilize conference room software to its full capacity, including running and analyzing daily usage reports.
• Assist in preparing quarterly security system access reports and ensure the proper receipt and distribution of legal documents.
• Participate in necessary training programs to maintain proficiency in relevant software and technologies.
• Perform special projects and other duties as assigned, maintaining flexibility to accommodate firm needs.

Knowledge, Skills and Abilities

• Demonstrated  ability to provide exceptional service skills for visitors and staff, handling non-legal matters of a routine nature.
• Demonstrated ability to communicate clearly and professionally, with strong interpersonal skills to interact effectively with a diverse group of people.
• Ability to adapt to changing priorities and maintain a productive and committed work effort, meeting deadlines and managing workload.
• Demonstrated ability to work effectively both independently and with others in a cooperative, enthusiastic and friendly manner to accomplish position functions and participate in team efforts.
• Solid proficiency in Microsoft Word, Excel and PowerPoint a plus. Basic understanding of audio and video conferencing, Microsoft Teams and Zoom would be helpful.
• Familiarity with Kastle Visitor Management System, C-CURE 9000, and/or EMS (Event Management System) is a plus. Must be adept at learning new applications.
• Ability to alter regular work schedule and a willingness to work overtime to meet firm business needs or deadlines.
• Ability to maintain a professional appearance and strict adherence to required dress code for this position.
• Able to safely lift, move and carry items weighing up to 25 lbs without assistance.

Education

The position requires an Associate’s Degree or equivalent. Equivalent experience may substitute for education.

Experience

The position requires a minimum of two (2) years of direct experience demonstrating knowledge, skills and abilities relevant to the position. Work experience in a legal or corporate environment is a plus.

Crowell & Moring LLP offers a competitive compensation and comprehensive benefits package which includes progressive options such as back up child care, wellness programs, cultural events and social activities. We take great pride in our positive, friendly culture that rewards hard work and success, at the same time recognizing the importance of family and community service.

Our Firm is committed to fair and equitable compensation practice in accordance with applicable laws. The salary range for this position is $45,000 - $60,000. Additional compensation may include a discretionary bonus. Other benefits include healthcare, vision, dental, retirement, and all-purpose leave. The salary for this position may vary based on location, market data, an applicant’s skills and prior experience, certain degrees and certifications, and other factors.

EOE m/f/d/v
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