Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, intellectual property, and transactional and corporate matters. The firm is internationally recognized for its representation of Fortune 500 companies in high-stakes litigation and government-facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion.

Job Summary: 

The Senior Manager of Digital Resources is responsible for leading the management of online resources, overseeing product evaluation, licensing, and implementation, and ensuring continual support. This role involves coordinating closely with the Electronic Resources Manager, Acquisitions Librarian, and Technical Services team. The Senior Manager supports the Research Services Director in planning and meeting department and firm-wide initiatives. 

Job Responsibilities: 

• Leads the team in online resource management, including the review of new online resources, product demos, product comparison & selection, licensing, implementation, onboarding, outreach, resolution of technical issues, budget planning and controls, and continual support of online research resources.
• Provides strategic and operational direction for the management of library resources and technical services.
• Oversees department communication and outreach to attorneys and professional staff while implementing proactive engagement strategies.
• Establishes regular reporting on usage and adoption for internal stakeholders.
• Continuously assesses resources to meet business and practice needs.
• Leads resource management and technical services projects in collaboration with other members of the library team including library space planning and execution.
• Collaborates with and support the Director in contract negotiations and managing strategic vendor relations.
• Assists with long-range planning, project identification, and implementation.
• Sets goals and objectives and formulate metrics to measure success and communicate them to staff and the firm at large.
• Works with the Manager of Electronic Resources to maintain and enhance the library portal site, communication materials, and training sources.
• Supports and leads department in resolving requests from attorneys and professional staff.
• Acquires and maintains knowledge of relevant legal research products and legal industry landscape.
• Implements reporting system for attorneys and practice groups on relevant subscription and budgetary intelligence.
• Fosters teamwork, stimulates cross-functional collaboration, and views issues from a department-wide and firm-wide perspective.
• Manages professional staff involved in acquisitions, technical services, and resource management.
• Oversees firmwide resource management system (Onelog) and department ticketing system (Quest).
• Coordinates regularly with firm departments such as Information Services, Innovation, Practice Management, Business Development, and Practice Groups.
• Performs other special projects or duties as needed.

Knowledge, Skills and Abilities

• Demonstrated ability to work effectively, both independently and with others, in a cooperative, enthusiastic and friendly manner to accomplish position functions and participate in team efforts.
• Demonstrated knowledge and understanding of legal and non-legal research databases.
• Ability to communicate effectively and persuasively, both orally and in writing, on a prepared and extemporaneous basis.
• Ability to effectively bridge communication between technical personnel, vendors, and users.
• Superior technology skills with a curiosity and aptitude for new technology.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to analyze and interpret information from a variety of sources, apply critical and creative thinking to draw conclusions or develop solutions to complex problems.
• Ability to research new ideas, develop creative solutions in areas where little guidance is available, integrate competing views or approaches into a successful strategy or broad plan.
• Demonstrated ability to organize and prioritize work in a dynamic and complex environment to meet deadlines and daily requirements.
• Ability to travel to other offices as needed.

Education

The position requires a Master’s Degree in Library Information Studies. Related degree and/or comparable experience will be considered.

Experience

The position requires a minimum seven (7) years of experience, during which knowledge, skills and abilities applicable to the position were demonstrated.  Previous law firm, legal research, and/or technical background desired.  

Crowell & Moring LLP offers a competitive compensation and comprehensive benefits package which includes progressive options such as back up child care, wellness programs, cultural events and social activities. We take great pride in our positive, friendly culture that rewards hard work and success, at the same time recognizing the importance of family and community service.

All your information will be kept confidential according to EEO guidelines.