Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, intellectual property, and transactional and corporate matters. The firm is internationally recognized for its representation of Fortune 500 companies in high-stakes litigation and government-facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion.

Job Summary

The Senior Practice Innovation Analyst will be part of the Practice Innovation department and will execute on legal focused solutions that incorporate innovative data, analytics, and reporting technology to support the firm’s practices and clients. The Senior Analyst will work on improving and supporting the delivery of legal services by conceptualizing, designing, prototyping, and building out data-focused solutions by employing data visualization, AI/ML, and related tools. The Senior Analyst will be a hybrid technologist, employing the skills of a product designer, project manager, consultant, innovation champion, and low-code developer.

Job Responsibilities

• Works with the Strategic Innovation Analytics Lead to oversee the delivery of prototypes of data, analytics, and reporting solutions that support the stated business objectives using data visualization, AI/ML, and related tools.
• Collaborates with the firm’s lawyers and clients to conceptualize, design, prototype, and build out innovative technology solutions that achieve stated business objectives and deliver exceptional client service centered on value, cost-effectiveness, efficiency, transparency, and predictability.
• Performs sophisticated data analyses for both internal and external audiences and presents the findings of those analyses in user-friendly ways.
• Serves as a subject matter expert on data, analytics, and reporting solutions offered by the Practice Innovation team, including the specific ways in which they interact with or differ from other data, analytics, and reporting tools across the firm.
• Proactively scopes, prioritizes, plans, manages, and executes on innovation projects in alignment with firm strategic goals, in collaboration with the Practice Innovation team.
• Formulates and oversees change management strategies, and establishes processes and documentation to support the successful deployment of technology solutions aligned to this role.
• Works with other members of the Practice Innovation team to develop business cases to support the development and/or licensing of legal technology to solve specific business objectives and to measure the actual ROI achieved.
• Responds to requests from attorneys and other professionals across the firm for information in constructive, user friendly, and scalable ways.
• Monitors the legal innovation landscape, including strategic insights, to gain an understanding of how specific people, processes, and technology can solve legal practice challenges and bolster the business case for innovation initiatives.
• In consultation with the Strategic Innovation Analytics Lead, develops success criteria and sets guidelines and commitments for new data, analytics, and reporting solutions.
• Works closely with the firm’s Infrastructure Services department to ensure legal technology solutions are developed and/or deployed in compliance with firm requirements and follow best practices for the management of the firm’s legal technology and related data.
• Participates in projects as assigned, including requirements gathering, analysis, software/platform selection, design, development, implementation, verification, integration, documentation, enhancements, monitoring, and support.
• Builds strong working relationships with attorneys, members of the Practice Innovation team, and other professionals across the firm.
• Delivers written and oral communications that clearly explain technical concepts using non-technical language. Displays proven ability to communicate with varying levels within the organization.
• Performs other duties as assigned or required to meet firm goals and objectives.

Knowledge, Skills and Abilities

• Proven track record of figuring out a solution when no clear solution is visible, including by piecing together disparate systems.
• Proven ability to tackle projects independently and proactively, while also exercising appropriate judgment regarding when to escalate or ask for help.
• Experience thinking holistically across an organization and considering the scalability and global prioritization of a solution before investing time in its development.
• Familiarity with legal technology concepts such as document assembly, robotic process automation, artificial intelligence, machine learning, and predictive coding.
• Robust analytical skills and ability to use computer systems and related tools.
• Demonstrated proficiency with relational database management systems (e.g. SQL server, Azure Synapse/ Fabric).
• Demonstrated proficiency in user experience design and data visualization applications (e.g. Microsoft Power BI, Tableau).
• Advanced proficiency in Microsoft products, including the Office suite of products, Teams, Power Automate, Visio, OneDrive, and Power BI. Microsoft certifications a plus.
• PMP certifications a plus.
• Familiarity with data warehouse concepts such as dimensional modeling, ETL/ELT, and RLS/OLS.
• Ability to turn ideas into product solutions, including by integrating disparate tools.
• Understanding of and ability to apply a design thinking approach to problem solving.
• Ability to work effectively, both independently and with others, in a cooperative, enthusiastic, and friendly manner to accomplish position functions and participate in team efforts.
• Strong business analysis skills, the demonstrated ability to exceed client expectations, and strategic thinking acumen. Willing to ask questions where appropriate and guide others when required.
• Demonstrated ability to communicate effectively, both orally and in writing, with lawyers and other professionals across the firm, clients, and service providers, including the ability to clearly articulate technical concepts using non-technical language to varying levels and personas within and outside the firm.
• Strong organizational and time management skills, priority setting, and problem solving, especially when responding to unanticipated business requirements.
• Demonstrated ability to organize and prioritize work to meet deadlines in a fast-paced environment.
• Ability to provide quality client service to both internal and external contacts.  Requires sound judgment with respect to confidential and sensitive information.
• Ability to quickly learn and utilize new software programs and tools.

Education

The position requires a Bachelor’s degree in a related field. An equivalent combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the job, preferably in a law firm, corporate legal department, or other legal services provider environment.

Experience

The position requires a minimum of five (5) years of increasingly responsible, directly related experience during which knowledge, skills, and abilities applicable to the position were demonstrated, preferably (in part) in a professional services environment.  In particular, experience should include business low-code projects, data visualization, solution design, consulting and/or client-facing roles. Experience with legal innovation practices preferred.

Crowell & Moring LLP offers a competitive compensation and comprehensive benefits package which includes progressive options such as back up child care, wellness programs, cultural events and social activities. We take great pride in our positive, friendly culture that rewards hard work and success, at the same time recognizing the importance of family and community service.

EOE m/f/d/v
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