Job Summary
The Client Services Secretary works with a dedicated team and is accountable for providing professional and administrative support to a group of attorneys by Practice Group.  

Job Responsibilities
•    Responsible for billing edits, preparing cover memos, copies, and submitting final billing package to Accounting.   
•    Edits, finalizes and troubleshoots legal documents. Proofreads documents to ensure accuracy of copy, grammar and punctuation and correct formatting.  Arranges for return of work to attorney.
•    Opens, sorts and distributes mail, as needed.
•    Coordinates client mailings and distributions.  
•    Assists with scanning and converting documents from PDF to Word, PPT, or Excel.
•    Assists with digital document transcription.
•    Answers and screens telephone calls in a professional manner consistent with attorney preferences, as needed.
•    Inputs and edits attorney time for client billing purposes.
•    Creates files and saves documents to firm’s file management system in compliance with office policy to ensure accurate and efficient retrieval of data.
•    Coordinates conferences, meetings, appointments and preparation of materials.
•    Coordinates travel arrangements by securing air, hotel and car reservations for attorneys as assigned.
•    May assist practice group leaders and business managers in the development of various data or documents.
•    Drafts routine correspondence and compiles data and documents, as assigned.
•    Coordinates projects with other secretaries, service departments and outside vendors, as appropriate.
•    Serves as an information resource on firm policies and procedures, refers questions to management when appropriate.
 

Knowledge, Skills and Abilities 
•    Ability to perform both routine and non-routine tasks with care, attention to detail, and efficiency and consistently provide a high level of customer service.
•    Demonstrated proficiency in the use of MS Office 2010 software and advanced knowledge of MS Outlook, Litera Change-Pro, Adobe Acrobat Pro (including extracting and converting PDF files) and ability to learn any additional software the firm utilizes in the future.
•    Extensive knowledge of advanced functions such as TOC, TOA, Best Authority, Cross-referencing, Track Changes, Tables, Styles.
•    Familiarity with graphics and picture manipulation, including resizing, copying and pasting functions in connection with PowerPoint presentations.
•    Demonstrated ability to follow directions and work effectively both independently and with others in a cooperative, enthusiastic and friendly manner.
•    Ability to adapt to changing priorities and meet deadlines. 
•    Ability to represent the firm with honesty, integrity, and professionalism, consistently acting in an ethical manner.
•    Must possess a thorough command of the English language including excellent spelling, grammar and punctuation. 
•    Working knowledge of legal terminology and procedures.
•    Ability to accurately type 60 words per minute.
•    Ability to work overtime hours as requested.
•    Demonstrated ability to communicate clearly and effectively, both orally and in writing with attorneys, staff, vendors, and external contacts.
•    Ability to exercise sound judgment and discretion in establishing and maintaining good working relationships with attorneys and staff.
•    Ability to lift, move and carry items without assistance, weighing up to 25 lbs.  

Education
The position requires a High School Diploma or GED.  AA/BA/BS degree or equivalent specialized training a plus. 

Experience
The position requires a minimum of five (5) to seven (7) years of administrative experience.  A minimum of two (2) years of experience in a legal environment required. 
 

Crowell & Moring LLP offers a competitive compensation and comprehensive benefits package which includes progressive options such as back up child care, wellness programs, cultural events and social activities. We take great pride in our positive, friendly culture that rewards hard work and success, at the same time recognizing the importance of family and community service.

EOE m/f/d/v
Crowell & Moring LLP participates in the E-Verify program.