We are Crowell & Moring.

Founded with a commitment to build a different kind of law firm, Crowell & Moring LLP today is an international law firm representing clients in litigation and arbitration, regulatory and transactional matters. We are internationally recognized for our representation of Fortune 500 companies in high-stakes litigation, as well as our ongoing commitment to pro bono service and diversity. With nearly 550 lawyers based in seven offices in the United States and Europe, the firm helps international corporations and emerging enterprises navigate complex legal challenges and create business solutions across the globe.

Job Summary:
The Client Services Secretary is accountable for providing professional and administrative support to assigned attorneys.  Assigned attorneys may include members of the firm’s Executive Committee and/or Management Board. 

Job Responsibilities:
•    Assembles and handles confidential and sensitive information. Resolves issues involving internal and external clients by phone or in person.
•    May be responsible for substantive formatting and preparation of client bills.  
•    Maintains calendar of meetings, appointments, business travel, and special events.
•    Coordinates meetings, conferences or special events.  Gathers and prepares related materials for distribution in advance.
•    Composes and formats legal documents, reports, and presentation materials.  Proofs same for accuracy, spelling, punctuation and grammar.
•    Collects, enters and edits time for client billing purposes.
•    Coordinates domestic and international travel.  Prepares, submits, and tracks travel and expense reimbursements.
•    Prepares firm communications, correspondence, and presentations in collaboration with firm’s Marketing Department or other resources.
•    Receives and screens telephone calls consistent with office policy and individual preferences. Refers matters to other staff and resources as appropriate.
•    Opens, sorts and distributes mail in compliance with office policy and individual preferences.
•    Assists firm leadership, practice group leaders and/or business managers with administrative or operational tasks as necessary.
•    Maintains physical and electronic filing systems to ensure accurate and efficient retrieval of information.
•    Possesses an understanding of firm policies and procedures.  Directs questions to other staff and resources as appropriate.
•    Assists attorneys or staff with team support as needed.
•    Performs other duties based upon the unique practice of assigned attorneys.

Requirements:

Education
The position requires a High School Diploma or GED.  AA/BA/BS degree or equivalent specialized training a plus.  Bi-lingual speaking skills also a plus.

Experience
The position requires five (5) to seven (7) years of administrative experience.  A minimum of two (2) years of experience in a legal environment required.

Knowledge, Skills and Abilities: 
•    Demonstrated ability to consistently provide a high level of quality client service to both internal and external clients.
•    Demonstrated ability to follow directions and work effectively both independently and with others in a cooperative, enthusiastic and friendly manner to accomplish position functions and participate in team efforts.
•    Demonstrated proficiency in the use of MS Office to produce high-quality, written communications such as memos, spreadsheets, presentations, and standard legal documents.
•    Must possess a thorough command of the English language including excellent spelling, grammar and punctuation skills. 
•    Demonstrated ability to communicate clearly and effectively, both orally and in writing.
•    Ability to perform both routine and non-routine tasks with attention to detail and efficiency.  
•    Ability to adapt to changing priorities and maintain a productive and committed work effort, meeting deadlines and managing workload. Must possess an aptitude to coordinate a variety of initiatives.
•    Ability to apply technical knowledge or guidance, analyze and interpret data from several sources and solve problems by applying precedent or extrapolating from previous experience.
•    Ability to exercise sound judgment and discretion in handling and maintaining confidential information and data. Requires demonstrated poise, tact and diplomacy.
•    Ability to represent the firm with honesty, integrity, and professionalism, consistently acting in an ethical manner.
•    Working knowledge of legal terminology and procedures.
•    General knowledge of documents, business processes, operation of standard office equipment and software.
•    Ability to accurately type 80 words per minute. 
•    Ability to work overtime hours as requested. 
•    Ability to safely lift, move and carry items without assistance, weighing up to 25 lbs.

Crowell & Moring LLP offers a competitive compensation and comprehensive benefits package which includes progressive options such as back up child care, wellness programs, cultural events and social activities. We take great pride in our positive, friendly culture that rewards hard work and success, at the same time recognizing the importance of family and community service.
 

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