We are Crowell & Moring

Founded with a commitment to build a different kind of law firm, Crowell & Moring LLP today is an international law firm representing clients in litigation and arbitration, regulatory and transactional matters. We are internationally recognized for our representation of Fortune 500 companies in high-stakes litigation, as well as our ongoing commitment to pro bono service and diversity. With more than 500 lawyers based in the United States and Europe, the firm helps international corporations and emerging enterprises navigate complex legal challenges and create business solutions across the globe.

Job Summary:

The Conference Technology Specialist is responsible for setting up conference room audio visual and video teleconferencing equipment.

Workweek Schedule: Monday - Friday, 8:00 a.m. to 4:30 p.m.

Job Responsibilities
•    Troubleshoots, diagnoses and identifies failing/failed audio visual equipment.
•    Maintains telephone and audio/visual equipment, spare part, and supply inventories.
•    Informs supervisor when stock is low and purchases additional stock when appropriate.
•    Coordinates the orderly upkeep of the equipment workroom.
•    Schedules maintenance vendors and logs maintenance activities.
•    Performs setup of personal computers for use within the firm’s network.
•    Performs setup of video teleconference equipment.
•    Performs setup of conference room technologies; projectors, screens, PCs.
•    Performs setup of telephones in a Skype for Business VOIP environment.
•    May assist with orientation and training for new assistants, technicians or specialists.
•    Continually improves client service through prompt, accurate, creative, technology solutions.
•    Keeps end users and supervisors informed of status problem resolution and project progress.
•    Continually evaluates and improves existing and new procedures and services.
•    Makes recommendations to management on ways to increase quality and efficiency of services provided.
•    Participates in the after-hours support rotation, providing on-call 24x7 technical support.

Requirements:

Education
The position requires a High School Diploma and one (1) year of technical school/college.  Equivalent training and experience may substitute for education.

Experience
The position requires a minimum of one (1) year of experience working with personal computers, laptops and audio visual equipment.  Minimum one (1) year experience in a Windows 7//10/Office 2010 networked environment also required.  Experience working with Skype for Business VOIP preferred.
 

Knowledge, Skills and Abilities:

 •    •    Intermediate personal computer skills or telecommunication skills, including hardware, operating systems and software knowledge.
•    Must be detail-oriented and logical.
•    Ability to apply technical knowledge or guidance, analyze and interpret data from several sources, solve problems by applying precedent or extrapolating from previous experience.
•    Demonstrated ability to communicate clearly and effectively, both orally and in writing with attorneys, staff and vendors.
•     Ability to provide quality client service to both internal and external contacts, regarding matters of a routine nature.
•    Ability to communicate technical concepts to non-technical users.
•    Demonstrated ability to work effectively with others in a cooperative, enthusiastic and friendly manner to accomplish position functions and participate in team efforts.
•    Ability to adapt to changing priorities and maintain a productive and committed work effort, meeting deadlines and managing workload.
•    Ability to safely lift, move and carry items weighing up to 50 lbs.

Crowell & Moring LLP offers a competitive compensation and comprehensive benefits package which includes progressive options such as back up child care, wellness programs, cultural events and social activities. We take great pride in our positive, friendly culture that rewards hard work and success, at the same time recognizing the importance of family and community service.

EOE m/f/d/v
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