Crowell & Moring is turning 40!

We are Crowell & Moring

Founded with a commitment to build a different kind of law firm, Crowell & Moring LLP today is an international law firm representing clients in litigation and arbitration, regulatory and transactional matters. We are internationally recognized for our representation of Fortune 500 companies in high-stakes litigation, as well as our ongoing commitment to pro bono service and diversity. With more than 500 lawyers based in the United States and Europe, the firm helps international corporations and emerging enterprises navigate complex legal challenges and create business solutions across the globe.

Job Summary:

The Electronic Billing (E-Billing) Coordinator manages all processes related to the electronic exchange of billing and other information between the firm and its clients. The E-Billing Coordinator will work directly with the firm’s clients and with personnel across all of the firm’s offices and at various levels throughout the organization.

Job Responsibilities:

•    Manages client implementations on applicable electronic billing systems. Effectively communicates to appropriate firm personnel the timeline for implementation and the specific electronic billing system requirements.
•    Addresses and responds to questions on electronic billing issues. Follows through to ensure questions are satisfactorily addressed.
•    Understands and ensures compliance with the requirements of all of the electronic billing systems the firm currently uses and effectively communicates those requirements to the appropriate firm personnel.
•    Manages the electronic invoice submission process, tracks the status of electronic invoices from submission to acceptance, and interacts with various groups to expedite the acceptance of electronic invoices. Identifies, researches, and troubleshoots rejected invoices and other issues. 
•    Monitors new timekeepers for the electronic billing clients of the firm, ensures the new timekeepers are accepted in a timely manner, and follows up as necessary to resolve any issues. Contacts the Pricing group to get the correct rates for new timekeepers and submits for approval through the electronic billing system. 
•    Reviews new matters to ensure all relevant electronic billing information is properly entered into the billing system so that invoices are ready to submit electronically when approved. Follows up with Billing group, partners, secretaries, and clients, as appropriate, to obtain the required information.
•    Documents each client’s rate submission process. Assesses process for improvements and possible efficiencies. Develops a proficiency in submitting rates to each client. 
•    Assists with the annual firm-wide rate implementation process for electronic billing clients. Works with the Pricing team to submit the new rates to the client electronic billing systems and ensures the communications to the Billing group on the arrangement terms captures the necessary information for accurate submission of electronic invoices.
•    Works with the Pricing team in reviewing and assessing the electronic billing requirements within client’s Outside Counsel Guidelines, and communicates to the Billing Group and other parties for accurate submission of electronic invoices.
•    Assists the Billing group in troubleshooting electronic billing issues.
•    Performs monthly reconciliation of eBillingHub and Billing System to ensure all invoices have been successfully ebilled and follows up with billers and attorneys as needed.  Generates eBillingHub reports as needed to monitor ebilling status of invoices on a weekly basis.  Keeps Manager and Assistant Director, Billing apprised of issues.
•    Works with the eBillingHub to resolve electronic billing problems.
 

Requirements:

Education
The position requires a Bachelor’s Degree in Accounting or related field.  Equivalent training and experience may substitute for education.

Experience
The position requires a minimum of five (5) years of increasingly responsible, directly related experience in ebilling/billing in a law firm or professional services firm.

Knowledge, Skills and Abilities:

 •    Demonstrated ability to communicate clearly and effectively, both orally and in writing with attorneys, staff, vendors and clients.
•    Demonstrated ability to provide quality client service to both internal and external contacts, regarding matters of a routine nature.
•    Demonstrated ability to organize and prioritize work in a dynamic and complex environment to meet deadlines and daily requirements.
•    Advanced knowledge of ebilling vendors, eBillingHub, including troubleshooting and resolving problems.
•    Advanced knowledge of various Legal Electronic Data Exchange Standard (LEDES) billing formats (specifications, limitations, etc.) 
•    Demonstrated intermediate knowledge of MS Excel, Word and Windows applications.
 

Crowell & Moring LLP and C&M International offer a competitive compensation and comprehensive benefits package which includes progressive options such as back up child care, wellness programs, cultural events and social activities. We take great pride in our positive, friendly culture that rewards hard work and success, at the same time recognizing the importance of family and community service.

EOE m/f/d/v
Crowell & Moring LLP participates in the E-Verify program.