Crowell & Moring was founded in 1979 by 53 lawyers who left a large national firm to begin a different kind of law firm. Since then, we've grown to more than 500 lawyers in Washington, D.C., New York, San Francisco, Los Angeles, Orange County, London, and Brussels. And we've created some impressive milestones along the way.

Job Summary 
The Receptionist operates multiple-call telephone switchboard console to answer incoming calls; directs/routes calls to the appropriate person or location for a high volume office. The position also manages the conference room scheduling system, communication with building security, office catering, car services, and general office support for guests and visitors. 

Workweek Schedule: 11:00 a.m.- 7:00 p.m. Monday-Friday 

Job Responsibilities
·    Operates telephone switchboard to answer, screen, and forward calls. Handles requests for information and general inquiries promptly and courteously and, directs caller to the appropriate destination.
·    Enters visitor names into building security system, greets persons entering the firm, determines nature and purpose of visit, and directs them to their specific destination or alerts the appropriate parties of their arrival.
·    Assists with a conference room or meeting requests utilizing the conference room scheduling system. Coordinates with reception teams in other offices to manage conference room requests.  Coordinates with practice group managers and administrators to schedule recurring meetings.
·    Reports telephone and reception area issues to the appropriate manager or department head. 
·    Takes and relays messages as appropriate. Makes every effort to ensure correct pronunciation and/or spelling of caller’s names.
·    Maintains visitor log and issues guest ID cards as appropriate. Follows up with staff to retrieve outstanding passes to replenish the on-hand supply. 
·    Coordinates with other staff to ensure that the reception area has coverage during core business hours.
·    Maintains a safe and professional reception area at all times, i.e. neat, clean, no loitering, etc.
·    Obtains a full working knowledge of and follows the proper procedures for notification of office emergencies. 
·    Maintains a positive professional image and adherence to the firm’s dress code.
·    Maintains regular and timely attendance.
·    Coordinates with Operation department to ensure that deliveries are directed to the appropriate recipients.
·    Coordinates with managing clerk to ensure that process servers and legal papers are handled correctly.
·    Provides support to visitors, including: catering, car service and travel support, light printing and photocopying as needed. 
·    Provides support to the Support Services Management Team, as needed.

Requirements:

Education 
The position requires a High School Diploma or equivalency certificate. Equivalent training and experience may substitute for education.

Experience 
The position requires a minimum of two (2) years of directly related experience during which knowledge, skills and abilities relevant to the position were demonstrated. Work experience in a legal or corporate environment is a plus
 

Knowledge, Skills and Abilities: 
·    Ability to provide quality client service to both internal and external contacts, regarding non-legal matters of a routine nature.
·    Must possess the interpersonal skills necessary to communicate information with tact and courtesy as well as follow instructions effectively from a diverse group of clients, attorneys and staff.
·    Demonstrated ability to work effectively both independently and with others in a cooperative, enthusiastic and friendly manner to accomplish position functions and participate in team efforts.
·    Demonstrated ability to organize and prioritize work in a dynamic and complex environment to meet deadlines and daily requirements.
·    Ability to communicate clearly and effectively, both orally and in writing with attorneys, staff, vendors and public.
·    Basic proficiency in Microsoft Word, Excel and PowerPoint, and comfort with learning new programs as necessary.  
·    Ability to safely lift, move and carry items without assistance, weighing up to 10 lbs.
·    Ability to be mobile to and from work and within firm workspaces.
 

All your information will be kept confidential according to EEO guidelines.