Crowell & Moring was founded in 1979 by 53 lawyers who left a large national firm to begin a different kind of law firm. Since then, we've grown to more than 500 lawyers in Washington, D.C., New York, San Francisco, Los Angeles, Orange County, London, and Brussels. And we've created some impressive milestones along the way.

Job Summary:

 The Receptionist operates a multiple-call telephone switchboard console to answer incoming calls; directs/routes calls to the appropriate person or location for a high volume office; greets vendors, customers, job applicants, and other visitors, and ensures that they are escorted to the proper location; and manages the conference room scheduling system and the Kastle entry card system.  

Job Responsibilities:

·    Operates telephone switchboard to answer, screen, and forward calls. Handles requests for information and general inquiries promptly and courteously, and directs caller to appropriate destination.
·    Greets persons entering the firm, determines nature and purpose of visit, and directs them to their specific destination or alerts the appropriate parties of their arrival.
·    Assists with conference room or meeting requests utilizing the conference room scheduling system. 
·    Reports telephone and reception area issues to appropriate manager or department head. 
·    Operates public address system to route calls within the firm. Takes and relays messages as appropriate. Makes every effort to ensure correct pronunciation and/or spelling of callers’ names.
·    Maintains visitor log and issues Kastle visitor passes as appropriate. Follows up with staff to retrieve outstanding passes to replenish on-hand supply. 
·    Coordinates with other staff to ensure that the reception area has coverage during core business hours.
·    Maintains a safe and professional reception area at all times, i.e. neat, clean, no loitering, etc.
·    Knows and follows the proper procedures for notification of office emergencies. 
·    Maintains a positive professional image and adherence to the firm’s dress code.
·    Maintains regular and timely attendance.
·    Provides support to the Support Services Management Team as required.

Requirements:

Education 
The position requires a High School Diploma or equivalency certificate. Equivalent training and experience may substitute for education.

Experience 
The position requires a minimum of two (2) years of directly related experience during which knowledge, skills, and abilities relevant to the position were demonstrated. Work experience in a legal or corporate environment is a plus.

Knowledge, Skills and Abilities:

 ·    Ability to provide quality client service to both internal and external contacts, regarding non-legal matters of a routine nature.
·    Must possess the interpersonal skills necessary to communicate information with tact and courtesy as well as follow instructions effectively from a diverse group of clients, attorneys and staff.
·    Demonstrated the ability to work effectively both independently and with others in a cooperative, enthusiastic and friendly manner to accomplish position functions and participate in team efforts.
·    Demonstrated ability to organize and prioritize work in a dynamic and complex environment to meet deadlines and daily requirements.
·    Ability to communicate clearly and effectively, both orally and in writing with attorneys, staff, vendors and public.
·    Basic proficiency in Microsoft Word, Excel and PowerPoint a plus.
·    Ability to safely lift, move and carry items without assistance, weighing up to 10 lbs.
·    Ability to be mobile to and from work and within firm workspaces.
·    Visual acuity sufficient to permit performance of job functions enumerated above.

Crowell & Moring LLP offers a competitive compensation and comprehensive benefits package which includes progressive options such as back up child care, wellness programs, cultural events and social activities. We take great pride in our positive, friendly culture that rewards hard work and success, at the same time recognizing the importance of family and community service.

EOE m/f/d/v
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