We are a 3 x Ad Age Best Place to Work award winner, fast growing, 600+ person (globally), independent (no holding company), minority owned communications and media planning agency with a heart of gold and an ambition to scale with soul.  

Crossmedia was born out of a passion to establish an agency model that focuses on what media agencies should do: create innovative connections between brands and people regardless of channel or budget. Crossmedia teams are structured to mirror the way consumers interact with media – fluid, flexible and channel-neutral. We’re not specialists in silos.  Rather, we are cross-trained individuals who manage insights planning, execution, and measurement across all channels.

Our culture can’t be beat.  We have insanely collaborative people who enjoy one another and love Crossmedia.  We lean in, we participate, and we help to make this a company that we all are proud to be part of.  We score 4.3 on Glassdoor and our CEO has a 99% approval rating.  Although we have amazing office hubs, we offer a work from anywhere option with tons of flexibility, and we have one of the best benefit packages out there.  We offer a fully funded healthcare option, open PTO, generous maternity/paternity leave, tuition reimbursement, student loan repayment help, 401k matching, Burgerday (ask us about this!) and much more!

Our client roster includes US Bank, White Castle, Planet Fitness, NASCAR, Tommy Hilfiger, PWC, Capital Group, Invesco, AIG, The Hartford, Torrid and more.

THE ROLE 

Our Marketplace team (Paid Social, Paid Search, Programmatic) is hiring a Media Operations Supervisor to manage three pillars on the team - staff management, process management and training management. This role will support and partner with a Managing Director and Executive Director.   

Staff Management:

• Establishing and maintaining documentation of team assignments
• Identifying gaps in coverage and recommended solutions to service client needs
• Act as key liaison to facilitate the activation of talent assignments 
• Assigned Key Point-of-Contact for any new staffing needs, receiving requests from teams requiring additional or new activations beyond capability of current team
• Assists in New Hire Onboarding. Welcoming team members to the agency, ensuring they are being acclimated with their new team 
• Monitoring team hours, and recommending action as needed
• Ensuring team members are receiving proper guidance and representation within Performance Review structure

Process Management:

• Act as a driving force to unify operations, standardizing process and approach across our many clients/accounts
• Plays a vital role in identifying and implementing process to standardize our practice across the agency 
• Supporting the team in standardizing our templates for reoccurring and widely useful resources 
• Maintaining the Marketplace OneDrive as a helpful resource for all team members to access important documentation

Training Management:

• Developing and maintaining training platforms to retain best in class skills within Marketplace disciplines
• Ensuring we have accompanying certifications to demonstrate our best in class offering
• Promoting opportunities for team members to continue to grow in their careers, while identifying resources XM must provide in order to make these opportunities accessible

• Excellent project management skills - analytical and highly organized 
• A full understanding and knowledge of media planning and buying, especially in the paid social, paid search and programmatic media buying
• An adaptable individual who is accustomed to pivoting as needed
• Professional maturity, integrity, discipline and a positive attitude
• Exhibited leadership skills, and know how to coach and encourage teammates around you.

SALARY: 75-95k

COMMITMENT TO DIVERSITY, EQUITY & INCLUSION

Diversity is in our DNA. As a minority-owned company, our commitment to an inclusive environment has long been embedded into agency practices and at every level. Almost one third of senior leadership identifies as a person of color and over half of our executive leadership are women. We have active mentoring & internship programs that create opportunities for underrepresented groups. Internal agency programming is anchored by XMEquity365, a permanent, year-round initiative fostering acknowledgement and support of marginalized communities within five pillars – Excellence, Voices, Education, Giving & Representation.

CROSSMEDIA BENEFITS

Our principles of Trust, Reason and the Pursuit of Happiness are brought to life through benefits that recognize and support the diversity and physical, emotional, and professional well-being of our people.

• Work from anywhere flexibility including hybrid/remote office options to empower you to work your way
• Open PTO policy and paid sabbaticals at significant milestone anniversaries
• Fully funded healthcare options and agency-wide physical & mental health support 
• 401(k) with company match, student loan relief program and financial counseling support
• Generous paid parental leave policy