At Cricut®, we believe that we’re all born makers. When we built our first cutting machine, we saw the potential for a simple yet powerful tool to completely transform the way people craft, design, and DIY. Since then, we continue to innovate with new machines, platforms, materials, and tools, but that’s just what we do. Who we are is a bustling worldwide community, a means for connection, and an outlet for unbridled creativity. Join us as we place the power of handmade into the hands of ALL.. 

Life. 

Love your work and your coworkers. 

Our company is made up of A+ human beings. We ask tough questions, entertain ideas outside of our own, and work together to make something bigger than ourselves. With Cricut® growing in China, the U.K., Australia, New Zealand, as well as Europe and South America, we’re on an unstoppable roll, satisfying that innate creative itch around the world. We train, develop, and celebrate great work with hallway high fives and promotions within. We also throw the world’s best Halloween party. 

Enjoy incredible perks. 

We take care of our team. From outstanding medical, dental, vision, and retirement benefits, to pet insurance, 401K match, life insurance, incentive programs, paid time off, phenomenal work-life balance, and employee discounts, we offer the best benefits package in the DIY consumer electronics industry. Period. 

Like what you see? We can’t wait to meet you. 

Our Member Care teams’ primary goal is to delight through each and every member contact. We strive for excellence in serving our members. We love what we do – and are nice while we do it! As an Experience Maker, you will be the voice of Cricut, representing the brand as you deliver World Class service to our AMAZING members across the country through various communication channels such as real-time calls, emails, live chat, and social media. The Ideal candidate is a curious and critical thinker, who demonstrates empathy in communication and is committed to providing a unique, customer centric approach to resolving issues.  

And YES, you can work from home, anywhere based in the US! 

On Nov 16th training is required Monday-Friday for 3 weeks (8:00AM – 4:00PM MTN). This is a Full-Time position with normal working hours of Mon-Sat 7AM-6PM MTN. Pay starts at $16 per hour with benefits effective your first day of employment. Please note that schedule flexibility is required and expected, shifts may include nights and weekends, based on volume we may require future work on the holidays.  

A day in the life… 

• Assist our members by offering creative solutions to each unique customer situation  

• Provide excellent service to inbound customer inquiries regarding Cricut® products, hardware, software and services 

• Provide basic to intermediate level of technical support to customer inquiries  

• Effectively communicate and simplify technical terms for members while trouble shooting products of a creative, technical or mechanical nature 

• Ensure “world class” service principles and guidelines are utilized with each and every member interaction. These include but are not limited to, appropriate greetings, hold protocols, accuracy in the information delivered, appropriate verification, etc.  

• Responsible for increasing knowledge and understanding of Cricut®’s products, software and services by utilizing the tools and resources provided  

• Engage members by offering additional product and services OR additional support for hardware and software technical issues, including drivers, antiviruses, etc. to further enhance the customer experience  

• Demonstrate patience and the ability to effectively communicate with customers at all levels of technical proficiency while providing unparalleled customer service 

• Document and escalate to internal and external teams as required to support complex support issues/requests 

• Reply to service tickets promptly and in accordance with established guidelines 

• Accurately maintain associated data, files and records regarding technical support incidents 

• Manage individual work to exceptional member satisfaction levels and ensure an FCR rate at 90% or higher 

• Achieve all performance standards including service ticket SLA, handle time, quality, productivity, attendance, professionalism, etc. 

• Demonstrate proficiency with all Cricut® products through on the job training 

• Remain engaged with members through proper tone of voice demonstrating a sincere interest in helping members to understand how to use our products and services to meet their individual needs 

• This position will not be available for long. We are only accepting a limited number of applicants. Please read the following information and apply immediately if you are interested. 
  You own this if you have…  

• Attendance and punctuality for all scheduled shifts  

• Ability to work flexible hours Mon-Sat 7AM -6PM MTN  

• Education: High School Diploma or equivalent required 

• Proficient typing and computer navigation skills; 40+ WPM 

• 1+ years customer service experience where technical support is a primary job function 

• Spanish/ Portuguese language skills a plus 

• Outstanding communication skills, both verbal and written 

• Basic to intermediate knowledge of troubleshooting all Windows and Mac operating systems 

• Ability to diagnose basic to intermediate technical issues involving software applications and interfaces 

• Experience resolving inbound and/or outbound inquiries, returns, and diffusing escalated issues, etc. 

• Experience using the Cricut® Maker, Cricut Explore, Cricut® Design Space, Cricut® Expression, Cricut® Cuttlebug, etc. is preferred but not required 

• Ability to demonstrate sound interpersonal skills and a commitment to provide accurate information to members regarding Cricut®'s products and services 

• Ability to work in a fast-paced environment and demonstrate a high sense of urgency 

• Conflict management skills and maintain a professional composure 

• A true passion for customers and delivering the best possible service 

• You are self-motivated, self-starting, and self-assured self! 

What you didn’t know about the team: 

• Looking to grow quickly in your career? We continuously assess and promote through our Tier Progression program) – - we have even seen EMs progress within just a matter of WEEKS on the job! 

• No need to follow a script...just build a personal emotional connection with each customer while delivering superior customer service. 

• Our Experience Makers do not up-sell; no salespeople here! 

What to Do Next: 

Please attach your resume including links to your portfolio where applicable. If you want to show your super powers in other ways – include that information too. You can be sure that Cricut® is an employer who values individuality, equality and diversity, so tell us what you’re all about. If you are a Maker or a DIY enthusiast, whether you think you are a good one or not, we would love to hear about it when you send us your information!

At Cricut®, we celebrate inclusion and diversity. Cricut is an equal opportunity employer and makes employment decisions based on merit. Cricut prohibits discrimination based on race, color, religion, sex, sexual identity, gender identity, marital status, veteran status, nationality, citizenship, age, disability, medical condition, pregnancy, or any other unlawful consideration. All your information will be kept confidential according to EEO guidelines. Cricut participates in E-Verify.

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