About

Together we make. Come make with us.

Overview

About us.

At Cricut®, we believe that we’re all born makers. When we built our first cutting machine, we saw the potential for a simple yet powerful tool to completely transform the way people craft, design, and DIY. Since then, we continue to innovate with new machines, platforms, materials, and tools, but that’s just what we do. Who we are is a bustling worldwide community, a means for connection, and an outlet for unbridled creativity. Join us as we place the power of handmade into the hands of ALL.

Life

Love your work. And your coworkers.

Our company is made up of A+ human beings. We ask tough questions, entertain ideas outside of our own, and work together to make something bigger than ourselves. With Cricut® growing in China, the U.K., Australia, New Zealand, as well as Europe and South America, we’re on an unstoppable roll, satisfying that innate creative itch around the world. We train, develop, and celebrate great work with hallway high fives and promotions within. We also throw the world’s best Halloween party.

Enjoy incredible perks.

We take care of our team. From outstanding medical, dental, vision, and retirement benefits, to pet insurance, 401K match, life insurance, incentive programs, paid time off, on-site massages, phenomenal work-life balance, and employee discounts, we offer the best benefits package in the DIY consumer electronics industry. Period.

Like what you see? We can’t wait to meet you.

• Drive revenue by working closely with Sales and Sales Support teams and owning the sales order process from beginning to end 

• Own and improve order fulfillment KPIs for assigned sales accounts  

• Coordinate with Purchasing team and Demand Planning team regarding incoming inventory, product allocations and availability 

• Closely and frequently communicate with 3PLs and monitoring daily warehouse output (open orders/shipments/delays) 

• Assist with Operations projects including customer onboarding and analysis of current processes 

• Create and maintain sales and warehouse fulfillment forecasts  

Learn and Accomplish in the First 90 Days 

• Understand fulfillment deadlines and processes 

• Proficient in common SAP Screens (VL10G, VA05, VA02/03, VA14L, ZPARTL, ZATP, VL06O, MD04) 

• Learn how to manage reservations, process cancellations, shortages, address changes, refunds, enter orders/pull requests, send STOs, and resolve price discrepancies 

• Learn systematic process flows including reviewing routing guides for all major retail customers and attending 1-3 channel specific webinar trainings 

• Compile suggested systems and process improvements and present to Operations leadership team 

• Cross train on all order management related tasks, retail, DTC, and DSV 

• On time and in full reporting/monitoring 

• Monthly “Sales Flash” reporting 

• Build strong cross-functional relationships with EVP of Sales, Sales Account Managers, Sales Support Staff, DTC leadership, and Product Managers 

• Establish strong relationships within the Operations team including being seen as a strong evangelist of Cricut values 

• Develop a high level of familiarity with the Cricut brand, Cricut members, Cricut customers/sales channels, the Cricut business model, Cricut competitors, and Cricut products 

Qualifications 

• Advanced Excel skills 

• Strong analytical aptitude 

• SAP (or other ERP) experience preferred 

• Self-starter, seeks to learn/understand business, actively pursue opportunities for improvement 

• Strong communication skills and ability to work in cross-functional teams/environment 

• Very organized and able to manage competing priorities 

• Work and remain calm under pressure 

• Experience in retail order management and operations preferred 

• Bachelor’s degree in an analytical discipline (finance, economics, statistics) preferred 

​​​​​​​Overarching Goals 

• Operations should drive revenue more than any other department at Cricut 

• Operations should drive cost savings and model efficiencies more than any other department at Cricut 

• Operations should have the highest density of analytical horsepower of any department at Cricut 

• Operations should embody Cricut values as noted above and be flexible, adaptable, and think outside the box to drive growth 

• If a team of Amazon/world-class consultants were hired to improve Cricut Operations, the goal is for us to be so effective and efficient that the consultants would have no improvement recommendations Macro KPIs include revenue, EBITDA, machine POS, and customer NPS 

What to Do Next: Please attach your resume, cover letter and include links to your portfolio or other social presence. If you want to show your super powers in other ways – include that information too. You can be sure that Cricut® is an employer who values individuality, equality and diversity, so tell us what you’re all about. If you are a Maker or a DIY enthusiast, whether you think you are a good one or not, we would love to hear about it when you send us your information.