Everything Has A Reason

Over time this statement became a culture at Bass Cat and Yar-Craft Boats.  A simple tribal tactic, not one that comes from a how-to manual or a mission statement.  It comes with years of building the finest bass and walleye boats in the world.  Our staff compiles hundreds of years of boat-building experience.  We aren’t the new kids on the block, and we know our culture runs deep. 

We uphold a commitment to ensuring each boat is comprised of the finest quality throughout the manufacturing process.  Better resins, better fiberglass, better techniques and not cutting corners in any segment.  It’s not about the price, it’s about the boats and the people that build and run them. 

The Field Service Technician provides service and customer support during field visits or dispatches; manages all on site installation, repair, maintenance and test tasks; and diagnoses errors or technical problems and determines proper solutions. A few of the main duties of a field service technician are troubleshooting the equipment, advising the customer on how to use the equipment, building relationships with customers, and following company procedures.

• All positions are safety sensitive. A safety sensitive position is any position designated in writing by an employer, in which a person performing the position while under the influence of marijuana may constitute a threat to health or safety.
  • Qualified candidates will be asked to submit to drug testing.

Responsibilities:

• Provide service and customer support during field visits or dispatches
• Manage all on site installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Document processes
• Operate vehicle in a safely manner and use field automation systems
• Follow all company’s field procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers
• Demonstrate how to use the equipment
• Respond quickly to customer problems
• Advise customers on the equipment
• Make equipment recommendations to customers
• Travel away from home (sometimes for long periods)
• Perform other duties, assignments and responsibilities as needed.

 Qualifications:

• Proven field service experience
• Ability to troubleshoot, test, repair and service technical equipment
• Ability to work flexible shifts and to adapt to changing work schedules
• Familiarity with mobile tools and applications
• Ability to diagnose problems with equipment
• Mechanical aptitude
• Communication skills to work with customers
• Problem-solving skills
• High school diploma or GED equivalent
• Valid driver’s license/insurability
• A technical degree is preferable

 Physical Requirements:

• Ability to lift up to 75 pounds
• Must be able to work in non-climate-controlled environment
• Must be able to bend, squat, kneel to work
• Able to stand for extended periods of time

We offer:

• Competitive pay
• Faith based foundation
• Family oriented atmosphere
• 1000-1400 hours per year

Equal Employment Opportunity Employer

 Bass Cat Boat Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Bass Cat Boat Company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Bass Cat Boat Company expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Bass Cat Boat Company’s employees to perform their job duties may result in discipline up to and including discharge.