DUTIES AND RESPONSIBILITIES

• This position is for 8am-5pm Pacific
• Pay Rate Is $17.00/hr
• Provides optimum customer service which exceeds customer’s expectations
• Maintenance and enhancement of existing business and obtaining new business; to service the customer in one contact
• Take personal responsibility for every order to ensure that the customer’s requirements are met from time of initial order receipt until the product is delivered, invoiced and the customer is satisfied
• Receive detailed order information via fax, phone EDI, etc. from customers and Territory Sales Managers and process through computer system. Orders that are unable to be automatically entered by the document imaging system will be entered into order entry system
• Maintain accurate and detailed customer account information and keep each respective Territory Sales Manager knowledgeable of all activities associated with each customer account
• Investigates issues and prepares/processes credit memos, debit memos, and return material authorizations as needed to resolve customer issues in a timely manner
• Advise customers on market conditions that may affect their order and price breaks that will benefit them
• Assist the customer and/or Territory Sales Manager with any inquiry or problem concerning their orders. Provide prompt and efficient response and resolution to each inquiry; such inquiries or problems could involve quality, coordination of deliveries, availability of product, customer pricing and/or billing, etc.
• Provide product technical information as required to respond to customer technical inquiries and to recommend alternative materials or products. Refer customer to appropriate qualified divisional personnel in response to sophisticated customer technical inquiries
• Maintain accurate and current product inventory information as this relates to current and anticipated customer order requirements. Function as the focal point between the customer and Territory Sales Manager regarding this information
• Determine if standard lead times are acceptable. If not, negotiate appropriate lead time with the Master Scheduler and/or appropriate personnel
• Notify customers of potential missed shipments and revised dates well in advance of missing the original promise date
• Using routine exception reports, monitor orders that are not progressing through the process smoothly and intervene as necessary to ensure maximum customer satisfaction
• Assist in solicitation and sales of company products and services to new and existing customers
• Assist in the identification of potential customers through analysis of the marketplace, gained knowledge and/or personal knowledge of the industry and product lines; attendance at customer service seminars, in-house training seminars, sales meetings, plant tours, and trade shows, and by keeping knowledgeable of existing customer needs through various contacts and periodic personal visits to customer locations
• Learn each function of the department, as applicable
• Must be able to lead the team when the team leader is out of the office (if applicable)
• Performs other duties as assigned

Qualified candidate must be able to work 8am-5pm Pacific. 

Pay Rate Is $17.00/hr

EDUCATION

• High School diploma or GED

WORK EXPERIENCE

• Work experience that demonstrates an ability to successfully complete the job requirements
• 1-3 years in Customer Service facing role within an office setting

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Strong verbal and written communication skills with the ability to effectively communicate with outside departments, customers, superintendents, and builders
• Must be able to multitask and work in a fast paced environment with the ability to consistently meet project deadlines
• Strong organizational skills with the ability to handle multiple conflicting priorities
• Computer literate with strong data entry skills
• Must be proficient in Excel and other Microsoft office applications
• Detail oriented with high level of accuracy and ability to follow through is required
• Previous experience in new home construction is a plus
• Ability to successfully cross train on additional tasks as needed

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

All your information will be kept confidential according to EEO guidelines.