Customer Service Intern

  • Lagos, Nigeria
  • Intern

Company Description

CornerStone Staffing has been servicing the FMCG sector since 2013. We are committed to supporting our organisations through our core values of compassion, integrity, self discipline, and faith. Our collective team of professionals have amassed years of experience in the staffing industry - and we are experts at sourcing candidates in our marketplace. We are committed to achieving excellence in the services provided to both our clients and job seekers.

CornerStone specializes in servicing a wide variety of industries including Office Professional, Accounting, Finance, Call Center, Healthcare, IT, Engineering as well as many others. CornerStone prides itself in getting it right the first time, which leads to our superior employee retention and client satisfaction. We have achieved this by constantly scrutinizing our systems, our relationships, our marketing, and our work environment. We pride ourselves on maintaining long-term relationships with our clients and job seekers.

Job Description

Our Client, a big player in the FMCG Industry, is looking to recruit a Customer Service Interns. This is a 6-month paid learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.

Responsibilities

  • Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
  • Must effectively manage different communication channels:resolve customer complaints via all available phone, email.
  • Direct or route customer calls to appropriate personnel for assistance.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Handle dissatisfied customers in a polite and professional fashion.
  • Track and follow-up all customer requests in a timely manner.
  • Compile reports on overall customer satisfaction.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Track and follow-up all customer requests in a timely manner.
  • Compile reports on overall customer satisfaction.
  • Identify and assess customers’ needs to achieve satisfaction.

Qualifications

Knowledge, Skills, and Experience

  • Minimum BSC degree in any field
  • 1-2 years experience in Customer Relationship Management will be a plus.
  • Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level
  • Effective communication and interpersonal skills (both written and verbal)
  • Self-motivated and able to work independently and in team environments
  • Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
  • Ability to multi-task and manage several projects simultaneously
  • Exceptional customer service and follow up skills