Core BTS, Inc., mission is to provide and support innovative technology solutions for its valued customers, employees, and investors. Core has provided business technology solutions to a wide variety of industries, helping companies achieve their goals, streamline operations, reduce costs, and enhance their bottom lines. Core’s story is one of convergence – bringing together the right people and organizations to build a leading provider of business technology solutions.
Core employs a team of IT consultants and engineers that work to Envision, Execute, and Empower our clients by offering design, implementation and on-going support services.

The Lead Technician leads/directs the IT Help Desk daily functions including troubleshooting help desk tickets and training help desk staff. Triage, assign, and schedule help desk tickets as necessary. Dispatch tickets to vendors as needed. As team lead, coordinate team activities and participates in department planning. Coordination of some vendor accounts and billing. Records issues in ticketing system and coordinates referrals to appropriate technical, professional, or service personnel for services, repairs, and training. Utilize and maintain Helpdesk tracking software and assist with documentation of resolution procedures and scripts for help desk and technicians.

Associates degree in the field of IT (4 years of relevant experience would be considered in lieu of an Associate’s degree), Bachelors degree in the field of IT preferred

Minimum of 2 years of related experience, specifically in user support for hardware/software problems

Excellent communication and organizational skills and the ability to prioritize and multitask are required

Valid NYS driver’s license in good standing

Ability to lift a minimum of 50 pounds

Must be at least 18 years old to apply for this position

EOE/AA

No Agencies Please!!