Core BTS is a business transformation company, providing organizations comprehensive IT solutions from application development to virtualization. Core BTS is a leader in following technology and business trends with equal enthusiasm to bring the two worlds together like no one else.  We watch our customer’s organizations thrive and grow by finding new ways to leverage IT in their businesses.

Core BTS seeks an IT Support Technician to provide levels 1-2 troubleshooting and support in an education setting. The support technician will work under the direction of a Technology Manager.

Primary duties include:

• PC and peripheral support (i.e., computers, tablets,document cameras, interactive whiteboards, printers, etc.)

o Hardware repair / replacement

o Initial setup / configuration

o Driver / software upgrades

• Operating System  /Application support

o End user knowledge transfer

o Customer configuration support

o System imaging

• Miscellaneous help desk ticket remediation

• General assembly support

o Provide setup / breakdown of I.T. resources required formeetings and other general assemblies

The successful candidate will have 1-3 years of technical support experience, education, certifications, or a combination, along with a desire to learn and motivation to excel in a customer service-centric environment.

Experience and/or education in computer networking, PC/Mac environments, server support, phone system administration, Cisco hardware, Exchange,and virtual environments are highly desired.

EOE/AA

No Agencies Please!!