Copia gives all consumers access to high-quality goods and services, regardless of their income level, access to technology, or location.  By harnessing mobile technologies, a network of last-mile Agents, and proprietary logistics technology, Copia serves a high growth market that formal retail and e-commerce cannot penetrate. 

Customers place orders online or offline – using our website www.copia.co.ke, USSD, or our network of over 20,000+ digitally connected last-mile Agents located across 16 counties.   Our internally managed, technology-enabled warehousing and logistics operation delivers the order to the Agent in 2-4 days.   

About the Role: 

Copia is growing extremely fast and is seeking an outstanding Depot Supervisor. Reporting to the Warehouse Manager, you will be responsible for:  

Delivery and Fleet Management Support 

• Oversee fleet/delivery activities to observe dynamic route deployment is achieved and maintained. 
• Enforce on-time departure of trucks.
• Monitor and ensure same-day returns to the depot. 
• Monitor and support drive APP usage to full compliance by ensuring availability of phones in all routes. 
• Monitor and ensure all dispatched products are delivered on time and in perfect condition.
• Develop, maintain and adhere to vehicle safety procedures as well as driver and delivery  assistant orientation programs 

Receiving of Goods 

• Ensure that goods are received as pre-alerted from FC or suppliers (as per LPO) details
• Stage all goods received in the warehouse as per route locations ready for dispatch the following morning. All matching order summaries to be placed at route locations 

Dispatching of Goods

• Maximize the efficiency of dispatching goods within agreed timelines. 

Returns management

• Manage the returns process as guided by the returns policy.  

Delivery boxes management

• Be accountable for delivery boxes and ensure that boxes received into the depot tally with those dispatched to the field. 

Customer satisfaction

• Establish a customer-focused culture by participating in the implementation of initiatives aimed at achieving customer satisfaction, loyalty, and retention, both internally and externally. 

Health & Safety

• Comply with the company's health, safety, and environmental standards and responsibilities as identified within Copia management systems. 

• Diploma in any business-related field.  
• Experience managing warehouse operations and staff 
• Proven track record of getting things done, beginning to end 
• Self-starter with creative problem solving and ability to work in an unstructured  environment 
• Good English and Kiswahili 

Working with Copia will give you an opportunity to: 

• Have IMPACT by bringing accessibility to affordable goods and services to traditionally underserved customers and locations 

• Quickly GROW your professional skillset by being part of a fast-paced, high growth and innovative organization.      

• THRIVE in a fun and entrepreneurial culture that values input and action from all.