Cope family center has been empowering Napa County families to create happy, healthy lives for children through parent education, drop-in support, and advocacy efforts since 1972. In response to a staggering increase in reported local child abuse over the last few years, our nonprofit organization is continually expanding and refining its programs and strengthening its resources to sustain the growth. Our mission is to empower parents, nurture children and strengthen communities. We provide parents with the education, resources and support they need to raise children who thrive.

Are you someone who enjoys helping others navigate challenges and access the right resources? We are looking for a dedicated Bilingual Family Resource Specialist to connect families with the resources they need to build stronger, healthier lives. If you’re a compassionate problem-solver who’s ready to make a lasting impact in your community, we want to hear from you!

Job Summary

The Bilingual Family Resource Specialist (BFRS) is the first point of contact for Cope Family Center. As the face of our organization, the BFRS welcomes individuals and families and, as necessary, provides an initial intake, assessment, and/or crisis triage in order to meet the initial needs of those presenting to the Center in person or by phone.

The BFRS also provides administrative support for the Center’s broad array of programs, including day-to-day administrative tasks, program support, project support and team member assistance. The successful candidate is well organized, attends to details, prioritizes multiple tasks, communicates with others in a professional manner and assists with program initiatives by documenting, tracking and escalating issues as needed.

Primary Responsibilities

Family Resource Center Operations

• Act as Cope Family Center’s first representative to all visitors and callers by answering the phone, greeting, and directing visitors and responding to email in a professional, friendly and timely manner
• Maintain a welcoming, neat and professional front office environment.

Drop-in Crisis Intervention Support

• Ensure a nurturing, welcoming environment where clients and families are respected and safe
• Provide brief crisis intervention and assessment to connect families to resources and referrals to Cope programs and other community resources
• Complete intake and screening to drop-in clients who visit or call the center.

Resources and Referrals

• Process intake and referrals from other community agencies
• Provide resources and referrals to Cope and other community agencies’ programs and services to help improve the daily functioning of the family and address mental, physical, and health equity needs, to help improve the daily functioning of the family
• Dispense emergency assistance and correlating health education materials, including information about Medi-Cal and other low-cost health and social service programs.

Program Support

• Maintain parent education enrollment and waitlist, initiate intake, and make reminder calls to parents to ensure participation

• Enter parent education class registration data into database
• Assist clients and community providers in accessing the home visiting program
• Enter client information into database in coordination with FEPM (or data analyst).
• Provide support to the parent education department by preparing and distributing the class materials to participants for their parent education classes.
• Provide emergency assistance to the home visiting clients as needed and in coordination with the Family Support Specialists
• Maintain Microsoft Outlook calendars for community support room, respite room, and classroom
• Support center-based family activities/events.

Agency Support

• Open and close Center according to procedure
• Maintain will-call and outgoing mail
• Forward general voicemails to the appropriate persons
• Receive donations and process initial paperwork
• Utilize office equipment to provide clerical assistance to staff (fax, copy, scan, print)
• Support the agency’s community disaster relief work in times of need, as assigned.

• Bachelor’s degree in Social Work, Psychology, or related field, preferred
• Must be fluent in both English and Spanish (oral and written)
• One year of experience, including lived experience, working with families and children, as well as general office administrative experience, preferred.
• Effective oral and written communication in English; bilingual English/Spanish required
• Knowledge of parenting, parent-child relationships, and dynamics of family relationships
• Some competence in working with culturally and socioeconomically diverse clients
• Some skills in crisis intervention and mental health first aid
• General knowledge of navigating community resources
• Effective communication skills, including the ability to listen empathetically and provide feedback
• Proven ability to prioritize multiple tasks and stay calm under pressure
• Extremely well organized with attention to detail
• Demonstrated ability to achieve common goals based on interpersonal communication and skill set; knows when to ask for help or clarification and is not hesitant to do so
• Ability to establish and maintain cooperative working relationships
• Self-motivated with the ability to work independently
• Thrives on being part of a team of individuals who are dedicated to making a positive contribution to the wellbeing of our community
• Working knowledge of Microsoft Office (Word, Excel, Power Point, Outlook) and databases.
• Must have own mode of transportation and possess a valid CA driver’s license and auto insurance.
• Must pass DOJ and FBI fingerprinting and background check.

Preferred

• Some interest in family-strengthening programs
• Knowledgeable about Napa County family resources and how clients can access them
• Event coordination skills helpful.

Benefits: 

• Health, Dental & Vision Insurance
• Retirement Account 401(k) + matching
• Life Insurance
• Employee Assistance Program

Application Process: 

Please note: We will only consider inquiries complete with a current resume and a detailed cover letter expressing your interest in this position. We look forward to learning more about you! 

Recruitment for this position will continue until candidates are hired.

Job Type: Part-Time/20-24 Hours per Week/Non-Exempt/Benefited 

Hourly Range: $24-$26/hour

Cope Family Center is an equal opportunity employer. Federal and State laws and the Agency’s policy prohibit employment discrimination against applicants for employment and employees on the basis of age, ancestry, sex/gender (including gender identity,) pregnancy, childbirth and related medical conditions, marital status, registered domestic partner status, medical condition related to cancer or genetic characteristic, national origin, physical or mental disability, race, religion, sexual orientation or veterans’ status.  Discrimination is also prohibited on the basis of a perception that a person has any of the above characteristics.

To access information about the EEOC, visit EEOC at https://bit.ly/3eY9Wul. 

All your information will be kept confidential according to EEO guidelines.