Collections Account Manager

  • Full-time
  • Store Location: Joe Cooper Easy Credit Auto

Company Description

Cooper Auto Group is a family owned business (since 1946), and as a family, we are committed to caring for each other. We’re a customer and employee focused company that strives for excellence through our uncompromising integrity, ethics, loyalty, and commitment.  

If you’re ready to be a part of an exciting team that’s committed to your success, then we encourage you to continue with this job application. You’ll find our recruiting process exceptionally streamlined, and you can expect an efficient hiring process from offer to start date. We look forward to hearing from you!

Job Description

Join one of Oklahoman's Top Workplaces 2023!

Joe Cooper Easy Credit Auto in Midwest City is Oklahoma City’s most reputable “Buy Here Pay Here” auto retail stores.  Our goal is to help people achieve transportation independence.  We are currently hiring Collections Agents. Based out of our retail store in Midwest City, this position is responsible for counseling and assisting our current customers in determining their best payment option(s) in an effort to bring their existing auto payments current.

DUTIES AND RESPONSIBILITIES:

  • Placing outbound calls and accepting inbound calls from customers
  • Utilizing communication and negotiation skills to resolve delinquent accounts
  • Locating and speaking with customers and/or following up on previous payment arrangements
  • Displaying tact with ability to resolve challenging situations professionally and calmly in a firm but friendly manner.

Qualifications

  • Previous experience in collections required.  Automotive industry preferred.
  • Ability to perform basic mathematical calculations.
  • Strong negotiation, counseling and problem solving skills.
  • Proficient in basic computer skills.
  • Minimum high school diploma.
  • Mon – Fri.  40 hours/week.  Rotating Saturdays.
  • Must be able to pass pre-employment criminal background inquiry.

Additional Information

Cooper Auto Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.