We’re ConveyIQ and we are changing the way companies communicate and engage with top talent. Our mission is to build the most innovative products possible that enable employers to create remarkable hiring experiences at scale. Leading brands in over 95 countries work with ConveyIQ to hire the best talent, including Dentsu Aegis, NBCUniversal, Blue Apron, Equinox, Zappos, and The New York Times.

We are looking for an experienced Product Support professional who is obsessed with ensuring that our users have the best experience possible with our software. This person will have a passion for learning the “ins and outs” of a product and be the expert that customers, candidates, and colleagues can rely on.

What you will help us with:

• Help our clients and their candidates have an amazing experience during their interview experience. This is accomplished through overseeing our outsourced support partners, by evaluating performance and providing additional product training

• Analyze the information you are gathering from users to improve our business, products, and approach

• Collaborate with Customer Success Managers, Product Managers, UX Researchers, and Engineers to prioritize and resolve the most important issues facing our end-users

• Maintain a best-in-class Knowledge Center for our customers and their candidates, through the creation and updating of help desk articles, videos and FAQs

What we will help you with:

• Secure an entry to a fast-growing startup

• Gain way more responsibility than you'll find anywhere else

• Be part of a young and growing team that's great to work with

What we need you to have:

• A minimum of 2 years experience in a Product/Software Support role

• Experience with Zendesk, Intercom and other related Support tools

• Genuine excitement to help others

• Analytical problem solving skills and an excitement for new challenges

• A strong desire to constantly improve how things are done

• A keen attention to detail

• Empathy and patience

Base Salary + Bonus + Benefits + Equity.

That's it. If you've gotten this far and are still excited, please drop us a note and say hello.