Join our team at Convergint Federal. Become part of one of the nation's leading security integrator's for the U.S. Federal Government.

Convergint Federal (CF) is a wholly owned subsidiary of Convergint Technologies and is the Federal Government Arm of Convergint. CF is a systems integration company that is focused on the physical security for the U.S. Federal Government with locations and personnel throughout the U.S. and globally. CF is a leader in the design, integration, installation, maintenance and operation of technically complex integrated physical security management systems. We have the ability to support the entire life-cycle of these programs and projects—from security analyses, engineering and design, through installation, operation and maintenance.

CFS is seeking an Debt Collection Specialist. The position will be hybrid, 3 days a week in office and 2 days remote. 

The Debt Collection Specialist plays a pivotal role in leading the debt collection process for assigned customers, ensuring timely recovery of outstanding debts while maintaining excellent customer service.  The Debt Collection Specialist will have strong communication skills, the ability to negotiate payment arrangements, and a deep understanding of debt collection regulations and strategies. 

Value and Beliefs of this Role: 

The person in this role must provide world-class service to customers and colleagues. It requires a person of integrity, self-accountability, commitment to communicate openly and consistently, delivering results and having fun with laughter daily.  In this role we want you to grow with us and deliver results as an exceptional Debt Collection Specialist. This job requires a person who remains professional, organized, collaborative, and has a strong ability to work well with others, is timely, task oriented, and detail oriented. 

Key Responsibilities: 

• Lead Debt Collection Process: Take responsibility for managing the debt collection efforts for assigned customer accounts, from initial contact through resolution. 
• Customer Communication: Initiate contact with customers via phone, email, and mail to recover overdue debts. Provide clear, accurate information about outstanding balances. 
• Maintain Accurate Records: Keep detailed and up-to-date records of all communications, actions, and outcomes in the debt collection process. 
• Answer Customer Inquiries: Respond promptly to customer questions related to billing statements, charges, and payment options. 
• Negotiate Payment Plans: Work with customers to negotiate partial repayments, payment plans, or settlements, ensuring fair and timely recovery of funds. 
• Monitor Payment Deadlines: Track payment due dates and send appropriate reminders to customers. 
• Update Account Status: Ensure account records are updated promptly once a debt has been paid or settled. 
• Dispute Resolution: Investigate and resolve billing errors and disputes. Follow up with customers to ensure issues are satisfactorily resolved. 
• Cross Department Collaboration: Collaborate with internal teams such as billing, accounts receivable, and finance to resolve discrepancies and ensure accurate customer account information. 
• Performance Metrics: Monitor and report collection metrics such as recovery rates, days sales outstanding, and delinquency trends to support process improvement. 
• System Expertise: Utilize Deltek Costpoint 8.2 to track, manage, and document collection activities effectively. 
•  Confidentiality: Maintain strict confidentiality and discretion with customer   information. 
•  Legal Collaboration: Work with legal teams, if necessary, to escalate debt collection cases requiring legal action. 
•  Compliance: Ensure compliance with all federal, state, and local debt collection laws, regulations, and company policies. 
• Other Duties: Other duties assigned within reason of current role previously specified. 

• High school diploma or equivalent required.  Associate or bachelor’s degree in accounting, finance, or a related field is highly preferred. 
• Four (4) years of experience in debt collection, accounts receivable, or related field. Experience within the government contracting or DoD environment is highly preferred. 
• Working knowledge of Fair Debt Collection Practices Act (FDCPA) preferred. 
• Excellent communication and negotiation skills, both verbal and written. 
• Strong organizational and time-management abilities. 
• Proficient in using debt collection software and databases. 
• Ability to handle sensitive information with confidentiality and professionalism. 
• Knowledge of federal, state, and local debt collection laws. 
• Problem-solving skills with a customer-focused approach. 
• Ability to collaborate effectively with cross-functional teams, including legal professionals. 
• Working knowledge of Deltek Costpoint 8.2. 
• Certified Credit & Collection Professional (CCCP) or similar designation preferred but not required. 
• Demonstrated ability to de-escalate conflicts and handle challenging customer interactions with a solutions-oriented approach. 
• Must exhibit attention to detail and accuracy in record-keeping and communication. 

Requirements 

• United States Citizenship 
• The job may require lifting objects weighing up to 25 pounds. Accommodation can be provided upon request to enable individuals with disabilities to perform the essential functions. 
• Security Clearances: This position may require security clearance. The clearance requirements are determined by the agency(s) in which you are assigned. Convergint Federal will sponsor the level of clearance required. However, it will be your responsibility to obtain and maintain your required level of clearance. 

Salary Range: $60K-$70K

Convergint Federal is an Equal Opportunity Employer who is committed to workforce diversity. Minorities/Females/Disabled/Veterans are encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. We offer a smoke-free and drug-free workplace.

Employment is contingent upon successful completion of background investigation and pre-employment drug screen.

Should your position require a US Government security clearance your continued employment will be dependent on successfully obtaining and maintaining the level of clearance necessary. Candidates must possess or be able to obtain a US Government Secret Security clearance.

All applications and resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted for a preliminary screening and interview.

Convergint Federal is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Convergint Technologies offers many job opportunities outside of the U.S. which can be found through our employment website at uscareers.convergint.com/careers.

EOE/M/F/V/D

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Convergint will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)